1 of 7. Confirm a team member
What you do: Open Approvals. If the person is really here, tap Confirm. You may be asked for your PIN.
What to notice: Be at the cafe yourself first. Confirming for someone who is not here is not allowed.
2 of 7. Steps to check
What you do: Check each step. Tap Accept, or Send back.
What to notice: Only an eligible peer or manager can check a step. You cannot check a step you did yourself.
3 of 7. Cash count needs two people
What you do: For a cash count, count it yourself and type your own number. Then enter your PIN.
What to notice: If the two counts differ, the step is sent back.
4 of 7. Send back with a reason
What you do: Pick a short reason. The team member sees it and does the step again.
What to notice: Be kind and clear. Use the reason to teach.
Hand over to: Anyone in my role
After sending: Offered. Wait for someone to accept. If nobody does, a message to your shift manager will be queued.
5 of 7. Hand over the steps
What you do: Before you leave, tap Hand over my steps. The next person must read them and accept all or none.
What to notice: If nobody accepts, a message to your shift manager will be queued.
6 of 7. Alerts to you
What you do: Watch for alerts in the app. They start with you at the due time.
What to notice: If you do not act, the Outlet or Cluster manager is told after the configured delay, then the City Head. The sample delays are 15 and 30 minutes.
7 of 7. Now try it for real
Open test script C4 and follow it on your phone.
Open test script C4Tick PASS or FAIL for each lineIf something looks wrong, tell your Outlet manager or use Feedback.