šŸ‘‘ 1983 HARLEY'SĀ® Ā· J29

J29 Ā· WhatsApp Un-Acked Escalation Timer & "šŸ–ļø Mark Day Off (Silent Day ā€” Zero Alerts)"

WA-SD-1..12 Ā· Stage 0 In-App (0m) → Stage 1 WhatsApp (P1=15m / P2=30m / P3=120m) → Stage 2 Supervisor (2X) Ā· 100% Silent Day Off + Real-Time Auto-Delegate Rerouting
šŸ“– Read WA-SD-1..12 Executive Spec šŸ›ļø Back to Oven Command āš™ļø Nudge Config
STAGE 0 (T = 0m)IN-APP FIRST
Needs You + Bar
Lands in Right Rail, Top Urgent Notice Bar & PWA/APK Push at T = 0m.
STAGE 1 (T + X min)WHATSAPP ALERT
15m Ā· 30m Ā· 120m
P1=15m, P2=30m, P3=120m un-acked in app → fires WhatsApp Interactive Card.
STAGE 2 (T + 2X min)SUPERVISOR / EA
30m Ā· 60m Ā· 240m
Still un-acked after WhatsApp → auto-escalates to Outlet/Cluster Mgr or Dept Config EA.
šŸ–ļø SILENT DAY OFFZERO ALERTS
100% Suppressed
SUPPRESSED_DAY_OFF blocks 100% of WhatsApp/Push/SMS & reroutes in real time.
šŸ”„ AUTO-DELEGATEZERO DROPPED BALLS
< 50ms Reroute
Stamped [šŸ”„ Rerouted ā€” <Name> on Silent Day Off] + GAMING-DAYOFF P1 guard.
Frame 1 Ā· Stage 0 (T = 0m) -> Stage 1 (T + 15m P1 / 30m P2 / 120m P3) Un-Acked WhatsApp Escalation WA-ESC-1..6 LIVE SIMULATOR
šŸšØ Active Un-Acked Alert in OneOps App (T + 15m Elapsed Ā· ack_status = UNACKED)

Outlet: Jubilee Hills Flagship (JUB-01) Ā· Severity: P1_CRITICAL (15m SLA) Ā· Issue: Pastry Walk-In Chiller #2 Excursion (+6.4°C > +5.0°C limit)

In-App Delivered: 14:00 IST Ā· Un-Acked Timer Expired: 14:15 IST (15m) → Firing Stage 1 WhatsApp Interactive Alert!
šŸ–ļø Pillar 2 Ā· "Mark Day Off (Silent Day ā€” Zero Alerts)" & Auto-Delegate Rerouting SILENT-DAY-1..6
šŸ‘¤ Employee: Ritu Verma (Outlet Manager Ā· JUB-01)

Status: day_off_active = TRUE Ā· Silent Until: Tomorrow 09:00 IST Ā· Outbound Filter: SUPPRESSED_DAY_OFF (0 WhatsApp / 0 Push / 0 SMS)

Designated On-Shift Relief Delegate: Arjun Nair (Senior Shift Lead Ā· JUB-01) Ā· Fallback: Vikram Rao (Cluster Manager)

[šŸ”„ Rerouted ā€” Ritu Verma on Silent Day Off]
šŸŖ SILENT-DAY-7 (Store Level) Ā· Instant Manager Alert & Direct Bypass

When a store staff member selects Silent Day Off, their Manager is immediately notified in Alerts (Needs you) and 100% of store alerts from that store/station bypass the person and reach the Manager directly.

šŸ‘‘ SILENT-DAY-8 (CX / Dept Head Level) Ā· Delegate First → Un-Acted Escalates to CEO

For CX / Dept Heads, alerts route first to their designated Delegate (Config EA / Acting CX Delegate). If the Delegate does not act within SLA (15m P1 / 30m P2), it escalates directly to the CEO (/ceo Alerts + CEO WhatsApp Priority Channel) stamped [šŸšØ Escalated to CEO ā€” CX Delegate Un-Acted].

šŸ›”ļø Anti-Gaming Guard (GAMING-DAYOFF Ā· Mid-Shift Overdue P1 Check)

If an employee taps [šŸ–ļø Mark Day Off] mid-shift while holding an overdue P1 task, activation is gated until the P1 task is atomically handed over to the On-Duty Shift Manager or confirmed by the Cluster Manager / Config EA.

FRAME 1 Ā· STAGE 0 (T = 0m)WA-ESC-1
In-App Needs You + Top Urgent Notice Bar: Every alert/task lands in the OneOps App first (in_app_delivered_at = NOW()) and starts the severity countdown timer.
FRAME 2 Ā· STAGE 1 (T + Xm)WA-ESC-2..3
Un-Acked WhatsApp Interactive Alert: Fires at P1 = 15m, P2 = 30m, P3 = 120m un-acked in app with [āœ… Ack Now], [šŸ“· Open in OneOps], and [ā³ +15m].
FRAME 3 Ā· STAGE 2 (T + 2Xm)WA-ESC-4..5
Supervisor / Config EA Escalation: If still un-acked at T + 2X (30m / 60m / 240m), auto-escalates via WhatsApp + In-App to Outlet Mgr → Cluster Mgr or Dept Config EA.
FRAME 4 Ā· QUIET HOURS (DF-2)WA-ESC-6
23:00ā€“07:00 IST Hold-Not-Drop Queue: Non-P0 nighttime WhatsApp alerts wait in HELD_QUIET_HOURS and release cleanly at 07:00 IST (only P0 Safety bypasses).
FRAME 5 Ā· 1-TAP SILENT DAY OFFSILENT-DAY-1..2
[šŸ–ļø Mark Day Off Ā· Silent Day] Everywhere: Accessible from Top Header Bar, /tasks, /people, and /admin/accountability-nudge.
FRAME 6 Ā· ZERO-ALERT SHIELDSILENT-DAY-3
100% Dispatcher Suppression (SUPPRESSED_DAY_OFF): Hard-blocks 100% of WhatsApp, SMS, and PWA/APK push notifications to off-duty staff while day_off_active = true.
FRAME 7 Ā· STORE BYPASS TO MANAGERSILENT-DAY-7
Instant Manager Alert + Direct Store Bypass: Manager is notified in Alerts (Needs you) when Silent Day is selected; all store alerts bypass the person and reach the Manager directly.
FRAME 8 Ā· CX DELEGATE → CEO ESCALATIONSILENT-DAY-8 + GAMING
CX Delegate First → Un-Acted Escalates to CEO: Routes to CX Delegate first; if Delegate does not act within 15m P1 / 30m P2, escalates to CEO (/ceo + CEO WhatsApp) stamped [šŸšØ Escalated to CEO ā€” CX Delegate Un-Acted].