Accountability & Nudge Console

Flow Studio, Custom Nudge Creator, WhatsApp Un-Acked Escalation Timer, Silent Day-Off Routing, Evidence rules, and the 4-rung escalation ladder — saved to the database with a full audit trail.

Nudge config live for shift workers: ON Shift managers see the Accountability & Nudge panel and the header nudge pill. Saved rules apply either way.

Policy version 1 · last saved by defaults (never saved)

Accountability Flow Studio · O-045

🛠 Create or Edit an Accountability Flow

Design multi-step checklists, cold-chain readings, 2nd-person verifiers, and single end-of-sequence proof.

3 Active Flows · 29 Outlets

Select Existing Flow or Create New Flow Title Department & Station Trigger & Shift Window Accountable Owner Role M3 2nd-Person Verifier & Proof Mode (O-045)

Step-by-Step Sequence Builder (Tap + Add Step to append)

#	Step Title	Input Type	Knock-Out	Cannot Upstream Route
1
2
3

Custom Nudge Studio & Escalation Builder

🔔 Create / Schedule a Nudge & 4-Tier Ladder

Dispatch targeted operational nudges or configure T-24h → T-6h → T-2h → T-0 escalation rules.

Quiet Hours: 23:00–07:00 Hold

Nudge Title / Directive Message Severity & Surface Mode Target Scope & Role Trigger Condition & Snooze Rule

Visual 4-Tier Deadline & Escalation Ladder (Anchored to original_due_at · NU-Q1)

Rung 1 · T+0m

Assignee In-App Pill

Rung 2 · T+5m

Shift Manager Alert

Rung 3 · T+15m

Cluster Mgr + WhatsApp

Rung 4 · T+30m

City Head Takeover

WhatsApp Fallback SLA & Zero-Disturbance Day Off

📲 WhatsApp Un-Acked Escalation Timer & 🏖 Silent Day-Off Routing

When an in-app nudge is not acknowledged within the configured timer, OneOps automatically dispatches an interactive WhatsApp alert — unless the person is on Silent Day Off (100% rerouted to their On-Shift Relief).

P1 Critical Un-Acked in App → WhatsApp Trigger P2 Operational Un-Acked in App → WhatsApp Trigger P3 Standard Un-Acked in App → WhatsApp Trigger Stage 2 Un-Acked on WhatsApp → Next-Up Escalation Silent Day-Off Default Relief / Acting Delegate Silent Day Protection Rule (SILENT-DAY-7 & SILENT-DAY-8)

📲 Live WhatsApp Escalation Queue Preview (Un-Acked > 15m in App) WhatsApp Business API · Active

To: +91 98490 ••••12 (Rohan Varma · MGR-01) Un-acked 15m in App → Sent via WhatsApp

[HARLEY'S ONEOPS P1 ALERT · NAN] Walk-In Chiller #2 reading +9.4°C (Target 0..+5°C) has been unacknowledged in the app for 15 mins. Tap below to respond immediately before Stage 2 (+15m) escalation to Cluster Manager:

📷 Open Task

1. Evidence & Verification Rules

What proof each task tier needs, who verifies it, and what happens when someone cannot do a task.

3-tier evidence matrix

Tier 1 · Routine Tier 2 · Reading / Cold-chain Tier 3 · Accountable (locked minimum)

Verification & coverage

Manager-only verification (D11)🔒 Locked ON · no self-verification

Fallback verifier when the manager is absent (C4) Grace window before Late flag (min) Snoozes allowed per task Minutes per snooze

Cold-chain thresholds (°C)

Chiller minimum (°C) Chiller maximum (°C) Freezer maximum (°C)

A reading outside range raises an unsnoozable alert to the manager with a pre-filled repair link.

"Cannot" reasons and routing

Reason	Needs note	Needs photo	Routes to	Owner
Equipment Broken				Shift Manager
Stock Unavailable				Shift Manager
Vendor Delay				Shift Manager
Power / Water Outage				Cluster Manager
Safety Hazard				Cluster Manager
Staff Shortage				Shift Manager

2. 4-Rung Escalation Ladder

Assignee, then Shift Manager, then Outlet / Cluster Manager, then City Head, counted from the original due time.

Rung	Who is told	When	Setting
Rung 1	Assignee	T+0m	T+0m (fixed)
Rung 2	Shift Manager	T+5m	T+ minutes after original due time
Rung 3	Outlet / Cluster Manager	T+15m	T+ minutes after original due time
Rung 4	City Head	T+30m	T+ minutes after original due time

Stale escalation drains to Config / Admin after (min) (A502)

Clock anchor (NU-Q1)🔒 Anchored to original_due_at · snooze or reassignment never resets the clock

3. Alert & Nudge Catalog

The 8 alert and nudge types, how they can be snoozed and who owns them.

Alert / nudge type	Category	Action kind	Snooze policy	Owner	SLA (min)
Safety / Temp Breach	Safety / Temp Breach	Needs Action / Resolve	🔒 Hard-locked (A524)	Shift Manager
Accountable Verification Pending	Accountable Verification	Needs Action / Resolve		Shift Manager
Overdue Task (nudge_ack_overdue)	Overdue Task	Acknowledge Only		Assignee
First Sign-In Approval	First Sign-In Approval	Needs Action / Resolve		Shift Manager
PIN Reset Request	PIN Reset	Needs Action / Resolve		Shift Manager
Equipment Repair Awaiting Check	Equipment Repair	Needs Action / Resolve		Outlet Manager
Stay Reachable (Not Seen)	Stay Reachable	Acknowledge Only		Shift Manager
Company Banner Notice	Org Banner	FYI Notice		Config Lead	No SLA

🔒 Abnormal reading: unsnoozable (A524), cannot be changed

4. Bundle Caps & Quiet Hours

How many nudges one person gets, and what happens overnight.

5. Live Daily Accountability Roll-Up

Where today stands, and every policy change on record.

62Planned

0On-Time

0Late

0Missed

0Cannot

0Pending Verify

0Verified

0Returned

0Open Escalations

Today at Nanakramguda, computed live from today's task instances and evidence (late means more than 15 min after the due time).

Policy audit trail

When	Who	Before → After
No policy changes saved yet.