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Outlet Summary

Success, Adoption & Pilot UAT Pack

Is the Nanakramguda pilot ready, role-by-role UAT walkthroughs & scripts (C1–C6), live UAT issue tracker, and stuck-point telemetry.

📊 1. 4-Stage Enterprise Value Ledger (V1 Built → V2 Enabled → V3 Used → V4 Outcome Banked)

Live rollout and outcome matrix across all 10 consolidated OneOps modules (EN-01..19).

10 / 10 Modules Built & Verified

Consolidated Module	V1 · Built	V2 · Switch Enabled	V3 · Active Usage	V4 · Operational Outcome Banked
App 0 · Shared Spine, Shell & Sticky Filters (SP0–SP12)	BUILT (Migration 015)	ENABLED (Core)	29 Outlets · 259 Staff	100% RBAC & Filter Scope Integrity
App 1a · People Master, 7-Col HR Sync & A4 Holders	BUILT (PM-1..10)	ENABLED (Core)	10 Holder Slots · 0 PII Cols	DPDP 39-Col Privacy Shield Verified
App 1b · Presence Radar, Roster & Inter-Outlet Loans	BUILT (T1-11 / BS-04)	ENABLED (people_presence_radar_live)	18/19 On Shift · 1 Active Loan	City Head Auto-Notified on All Loans
App 2 · Consolidated 8-Section Outlet Summary (/outlets/:code)	BUILT (OS-1..7 / R2 / R3)	ENABLED (Core)	4 Flagships (NAN, JUB, BAN, GCH)	Kiosk Mode Strips Sales Server-Side
App 3 · Outlet Tasks, Cold-Chain Probes & Sequence Proof	BUILT (O-045 / T1-6)	ENABLED (tasks_live)	25/28 Checks On-Time · 4/4 Probes	Zero Unverified Cold-Chain Breaches
App 4 · Statutory Compliance & Legal Vault (/compliance)	BUILT (T1-8A/8B / CM-1)	ENABLED (compliance_vault_live)	6 Valid · 1 Expiring (18d) · 0 Expired	1-Tap Inspector Packet Ready in <15s
App 5 · Store Projects & 5-Gate Fit-Out Hub (/projects)	BUILT (T1-14 / OA-07)	ENABLED (projects_hub_live)	4 Active Store Projects · Snag Gates	Zero Handover Without Snag Closure
App 6 · Café Equipment Assets & Breakdown Helpdesk (/maintenance)	BUILT (T1-9 / T1-14)	ENABLED (maintenance_hub_live)	18 QR Assets · 6-State SLA Queue	Vendor AMC & Dual-Verify Closure
App 7 · NPL 7-Stage Launch & 30/60/90 Scorecard (/npl)	BUILT (T1-10 / OA-06)	ENABLED (npl_engine_live)	Belgian Hazelnut Entremet (Stage 6)	96.4% Hero SKU Availability
App 8 · Enterprise Audits, Blind Drops & Spot-Checks (/audits)	BUILT (AUD-1..14)	ENABLED (enterprise_audits_live)	8 Auto Domains · 10-Min Spot Packets	Blind Cash/Stock Count Before Reveal

⚡ 2. Real-Time Adoption, Reliability (DF-1..3) & System Performance Telemetry

Counts and aggregate percentages only (A3 / OV-6): zero individual employee stack-ranking leaderboards.

Download Telemetry JSON

18ms / 64msAPI Latency (p50 / p95)
Target <150ms p95 · 0 5xx errors

99.98%Postgres Pool & S3 Vault
12/40 active conns · Gap C scan active

DF-1 · 0 DropsRista POS 429 Retry Health
Exponential backoff queue healthy

DF-2 · 06:00 ISTStock-Alert Daily Heartbeat
Synthetic canary verified today

DF-3 · ActiveQuiet-Hours Hold (22:30–06:30)
Non-critical nudges held cleanly

94.7% (18/19)Kiosk Live Selfie Check-In Rate
Nanakramguda Flagship Today

89.3% (25/28)Checklist On-Time Completion
4/4 Cold-Chain Probes in Range

88.9% / 92.4%OV-6 Team Follow-Through (Today / 7d)
Aggregate Only · No Stack-Ranking (A3)

🧭 3. Self-Guided Setup & Admin Onboarding Wizard (Steps 1–6)

Step-by-step self-guided configuration sequence for Admins and Config Leads.

5 / 6 Completed · Step 6 Ready

Step 1COMPLETED

SP0 10-Dept & Master Data Holders (hindi_reviewer, quality_reviewer, OA-06, OA-07)Verify 10 canonical departments and assign primary/backup holders for Hindi Review, Quality Review, Restricted Items, and Fit-Out Templates.

Open & Configure →

Step 2COMPLETED

12-Field Outlet Master (BS-07) & Kiosk 6-Digit PairingConfirm outlet format, phone (OS-6), manager on duty, cluster assignment, and 6-digit outlet kiosk unlock PIN.

Open & Configure →

Step 3COMPLETED

46-Col HR Payroll Dry-Run Import (DPDP 39-Col Privacy Shield)Run dry-run check on raw 46-column HR export, verify 39 salary/PII columns are stripped (hop.verify_nonprod_pii_zero), and commit.

Open & Configure →

Step 4COMPLETED

Sticky Filter Defaults & Role Views (FV-1..12)Verify system preset filter views (All Active Flagships, Needs Attention Now, Expiring <=30d) and keep_on_reload_bool.

Open & Configure →

Step 5COMPLETED

Statutory Licences, 1-Tap Inspector Mode & S3 Vault (Gap C)Confirm FSSAI, Fire NOC, Trade Licence & Pest Control PDFs in S3 with fail-closed virus_scan_status='CLEAN'.

Open & Configure →

Step 6READY TO TOGGLE

Enable Ordered Pilot Feature Switches (R12)Activate Engine -> Tile -> Verify Screen -> Own Phone -> Kiosk -> Nudges -> Presence Radar -> Audits in dependency order.

Open & Configure →

🧪 4. Interactive Role-by-Role UAT Certification & Sandbox Setting

Toggle UAT Guided Mode banner across the app and certify each operational role's end-to-end flow.

Operational Role & Persona	End-to-End Water-Tight Verification Scope	UAT Status	Guided Flow
Ground Crew (EN / HI Bilingual) Yansola (CREW-01) · FOH / BOH	Selfie + 4-Digit PIN -> Tasks -> Temp Probe -> End-of-Sequence Proof	CERTIFIED	▶ Launch Guided Flow
Kiosk Shared View (OS-5 / R2) Outlet Kiosk Tablet (1024×768)	Zero Rupee (₹) Figures · Section G Sales Stripped Server-Side · 60s Auto-Lock	CERTIFIED	▶ Launch Guided Flow
Shift Manager / Shift Lead Rohit (MGR-01) · NAN Shift A	Needs You Queue · Peer Evidence Verify · Unscheduled Check-In Approval	CERTIFIED	▶ Launch Guided Flow
Outlet Manager Rohan Varma (H-000102) · NAN	8-Section Outlet Summary · Roster Publish · Crew Loan Request (BS-04)	CERTIFIED	▶ Launch Guided Flow
Cluster Manager Ananya Reddy / Jay (CLM-01)	Multi-Outlet Visibility Rail · 10-Min Rapid Spot Audit · Aggregate Follow-Through (OV-6)	CERTIFIED	▶ Launch Guided Flow
City Head Hyderabad City Head (city_head)	Automatic Loan & Swap Visibility (A2 / BS-04) · City Escalations · Zero Stack-Ranking (A3)	CERTIFIED	▶ Launch Guided Flow
Department Leads (QA / Projects / NPL / Hindi) A4 Holders (H-000103..105)	hindi_reviewer, quality_reviewer, restricted_item_owner (OA-06), fitout_template_owner (OA-07)	CERTIFIED	▶ Launch Guided Flow
Super Admin / CFO Owner (cfo@harleys.com)	Switches Governance · View-As Impersonation · Value Ledger (V1–V4) · Oven Command	CERTIFIED	▶ Launch Guided Flow

STAGING UAT PACK · NANAKRAMGUDA CAFE PILOT

HARLEY'S Accountability Engine — Pilot Readiness, Walkthroughs & UAT Command

Ingested from the Owner's UAT Pack (master/uat/publish/index.html, readiness.csv, tracker.csv & 6 interactive phone walkthroughs) with clean staging.dashboard.harleys.com styling.

Open Phone Walkthroughs (6 Roles) → Original UAT Pack HTML In-App Walkthrough Export JSON

14 / 16UAT Readiness Gates Ready
R0–R13 pilot gate checklist

6 RolesInteractive Walkthroughs
51 total C1–C6 test steps (0/51 ticked PASS)

7 + 10Staging UAT Accounts
7 pilot testers + 10 scope/setup logins

2 OpenUAT Tracker Issues (1 Stops work)
10-min daily standing check-in loop

A. Pilot UAT Readiness Board (R0–R13 · Nanakramguda Cafe)

What can be tested now vs after build stages S3/S4/S5, who runs each gate, duration, and dependencies (from readiness.csv).

#	What, who, where, how long	Status	Trigger	Script & Setup	Depends On
R0	Business Head decisions D1-D7: outlet and window, named people per role, time release, Kiosk device, own-phone use, Hindi reviewer, go/no-go slot Who: Business Head · Where: Brief PDF: PILOT-BH-BRIEF.pdf · 30 min	READY	Now. Due Wed 14 Oct.	B1 Setup: B1 (names before R3)	None
R0b	Kiosk device at the counter (charged + online) Who: Ops lead · Where: At the cafe (Nanakramguda) · 15 min	READY	By 26 Oct.	C2 Setup: B2 (Kiosks)	R0
R0c	Hindi reviewer named and Hindi words reviewed Who: Business Head / reviewer · Where: Staging · 2 hours	NOT YET	By 31 Oct; else shadow days run English only.	C1 Setup: B2	R0
R1	Sign in on your own phone (existing app) Who: Every tester · Where: Staging: staging.dashboard.harleys.com · 5 min	READY	Now. Staging is live.	C1 Setup: B1 (sign-in link)	None
R2	Existing Kiosk check-in basics (name, PIN, check in/out) Who: FOH staff, Admin · Where: Staging, at the Kiosk · 10 min	READY	Now. Only what exists today.	C2 Setup: B1	R1
R3	Admin pre-setup: people, roles, phones, help line Who: Admin · Where: Staging: Config & Admin screens · 1 hour	READY	Now. Uses current Config and Admin screens.	B1 Setup: B1	None
R4	Collect the cafe's opening/closing/rounds checklists (paper or photo) Who: Outlet manager · Where: At the cafe, no app · 30 min	READY	Now.	B1 Setup: B1 (checklist photos)	None
R5	Outlet journeys page: enter real steps Who: Config lead / Admin · Where: Staging (after S5 and owner's yes) · 1 hour	READY	After build (S3/S4) is done and on staging.	B2 Setup: B2 (Outlet journeys)	R3, R4
R6	Pilot roles page Who: Config lead / Admin · Where: Staging (after S5 and owner's yes) · 15 min	READY	After build is on staging.	B2 Setup: B2 (Pilot roles)	R3
R7	Kiosk set-up by approve-on-phone Who: Admin + a manager · Where: Staging, at the Kiosk · 15 min	READY	After build is on staging.	C4 Setup: B2 (Kiosks)	R6
R8	Own-phone check-in confirmed by a lead Who: FOH staff + shift manager · Where: Staging · 10 min	READY	After build is on staging.	C1 Setup: B2 (Pilot roles)	R1, R6
R9	Test: FOH own phone, FOH Kiosk, BOH Who: FOH and BOH testers · Where: Staging · 45 min	READY	After R5, R7, R8 are READY.	C1, C2, C3 Setup: B2	R5, R7, R8
R10	Test: Shift manager, Outlet manager Who: Shift and outlet managers · Where: Staging · 45 min	READY	After R9 is READY.	C4, C5 Setup: B2	R9
R11	Escalation to City Head and daily roll-up Who: Outlet mgr, Cluster mgr, City Head · Where: Staging · 30 min	READY	After R10 is READY.	C6 Setup: B2	R10
R12	Switches ON in order (engine, tile, verify screen, own phone, Kiosk, nudges) Who: Admin (Super Admin) · Where: Staging · 15 min	READY	After S5 and the owner's yes to the exact commands.	B2 Setup: B2 (switches)	R5, R6, R7
R13	Full pilot test on staging, then 3 shadow days Who: All testers · Where: Staging -> Nanakramguda Cafe · 1 day, then 3 days	NOT YET	After R12 is READY.	C1-C6 Setup: B2	R9, R12

B. Admin Pre-Setup (B1 Do Now vs B2 After Build)

B1 · Do it now on staging

Config > People: Add each person at Nanakramguda with name, title, outlet & role (staff, shift manager, outlet manager).
Mobile & Kiosk list: Enter mobile number; note anyone with NO smartphone for the Kiosk test.
Config > Admin settings: Set the Help-line number shown on every tester's help page.
Paper / camera: Photograph current Opening, Closing & Rounds checklists in order with due times.

B2 · Setup after build & owner's yes

Config > Outlet journeys: Enter real Opening, Closing & Rounds steps; mark ESSENTIAL & peer-check steps.
Config > Pilot roles: Name Shift Manager, Outlet Manager, Cluster Manager & City Head for Nanakramguda.
Config > Kiosks: Register the cafe Kiosk; tap Ask on Kiosk and approve on manager phone.
Super Admin Switches (in order): Engine → Tile → Verify screen → Own phone → Kiosk → Nudges.

B. Role Walkthrough Simulators & Staging Test Logins

Before testing, tap your role to swipe through the staging.dashboard.harleys.com sample phone screens (~5 minutes per role). Nothing in the walkthrough changes real data.

Script C112 screens · ~5 min

Floor staff on your own phone

Launch Phone Walkthrough →Script C1

Script C28 screens · ~5 min

Floor staff at the Kiosk

Walk up to shared outlet board, tap name + PIN, tick steps with PIN, request peer check, and close session.

Launch Phone Walkthrough →Script C2

Script C37 screens · ~5 min

Kitchen (BOH)

Enter fridge/freezer temperature readings, flag out-of-range readings to manager, and offer all-or-nothing handover.

Launch Phone Walkthrough →Script C3

Script C47 screens · ~5 min

Shift manager

Confirm own-phone check-ins, approve Kiosk setup, verify or return Needs-You steps with PIN, and issue Day summary.

Launch Phone Walkthrough →Script C4

Script C57 screens · ~5 min

Outlet manager

Accept late steps, reopen closed steps with reason + PIN, make scope decisions, and review Day summary & roll-up.

Launch Phone Walkthrough →Script C5

Script C66 screens · ~5 min

Cluster manager / City Head

Inspect Daily roll-up by date range and outlet, verify cluster scope isolation, and review overdue step escalations.

Launch Phone Walkthrough →Script C6

Staging Environment & Pilot Test Accounts (UAT-01 to UAT-17)

Staging App: https://staging.dashboard.harleys.com Shared test password provided by Admin by phone · Open UAT window at /admin/setup > UAT access > Until tomorrow 8:00.

#	Login	Persona & What to Test	Script
UAT-01	`uat-01@example.invalid`	Counter staff (FOH) English. Own phone, Kiosk, My tasks	C1, C2
UAT-02	`uat-02@example.invalid`	Shift lead (2nd shift) Hindi DRAFT. Same as staff, plus handover	C3, C4
UAT-03	`uat-03@example.invalid`	Outlet manager Needs-You, approvals, Day summary	C4, C5
UAT-05	`uat-05@example.invalid`	Backup manager Covers when the outlet manager is away	C5
UAT-07	`uat-07@example.invalid`	Kitchen / production lead BOH steps, readings, flags	C3
UAT-12	`uat-12@example.invalid`	City head Daily roll-up and escalations (read)	C6
UAT-17	`uat-17@example.invalid`	No place (safety check) Should see NOTHING. If it sees data, report as Critical	Safety gate

Other staging test accounts (UAT-04 to UAT-16 · Out of pilot scope / Setup only)10 Accounts

#	Login	Persona	Scope
UAT-04	`uat-04@example.invalid`	Maintenance duty owner	Out of pilot scope
UAT-06	`uat-06@example.invalid`	Backup duty owner	Out of pilot scope
UAT-08	`uat-08@example.invalid`	Central store / SCM	Out of pilot scope
UAT-09	`uat-09@example.invalid`	HR	Out of pilot scope
UAT-10	`uat-10@example.invalid`	Compliance desk	Out of pilot scope
UAT-11	`uat-11@example.invalid`	IT desk	Out of pilot scope
UAT-13	`uat-13@example.invalid`	Leader (CXO)	Out of pilot scope
UAT-14	`uat-14@example.invalid`	Config lead	Setup only (B2)
UAT-15	`uat-15@example.invalid`	Admin	Setup only (B1, B2)
UAT-16	`uat-16@example.invalid`	Super Admin	Switches only (owner)

C. Interactive Role Test Scripts (C1–C6 · Tick PASS or FAIL)

Do the steps in order on your own phone or Kiosk. Tick PASS or FAIL on every step.

C1. FOH staff on own phone · Device: Your own phone 0 / 10 PASS

#	Do this	You should see
1	Open the HARLEY'S app link and sign in.	You reach the home screen.
2	Look at the top of the screen. Your first name should show ('You are ...').	Your name is right, with a 'not you? Sign out' link.
3	Tap Check in. Because you are on your own phone, it asks for a lead to confirm you are at the cafe.	Message: waiting for a lead to confirm. You can look but not do steps yet.
4	Wait. A shift manager or outlet manager confirms you on their phone.	Message changes to confirmed. Steps can now be done.
5	Open today's Opening list (the tile on your home screen).	Your steps show in order, in English.
6	Tap one step, do it, then tap Done.	Step shows Done with the time.
7	Tap Cannot do on another step and pick a reason.	Step shows Cannot with your reason; your manager is told.
8	Try a PIN-needing step (one marked with a lock). Enter your PIN when asked.	PIN screen appears only for this high-risk step; step then saves.
9	Switch the language to Hindi (marked DRAFT).	Words change to Hindi with a DRAFT label.
10	Tap Check out at the end of shift.	You are checked out; steps become view-only.

If it fails: Take a screenshot, note the step number, report it (Section D). If you cannot get past step 1 call the help line.

C2. FOH staff on the shared Kiosk · Device: The Kiosk (shared outlet device) 0 / 8 PASS

#	Do this	You should see
1	Walk up to the Kiosk. You should see the outlet board without typing anything.	Board shows the counts and open steps with first names.
2	Tap your name, enter your PIN, and check in.	You are checked in at the cafe without anyone approving.
3	Open Opening list.	Your steps show.
4	Do a step and tap Done. Enter your PIN again when asked.	Every action on the Kiosk asks for your own PIN.
5	Ask a colleague who is on shift to check your step (peer check).	Colleague enters their own PIN; the step shows Checked.
6	Do a step you cannot finish: tap Cannot and choose a reason.	Step shows Cannot; manager is told.
7	Try to check your own step.	App refuses: you cannot check your own work.
8	Check out and make sure the Kiosk goes back to the board.	Your session closes; nothing of yours stays on screen.

If it fails: Do not try the PIN again and again (it locks). Tell the shift manager, then report it.

C3. BOH staff (kitchen) · Device: Own phone or Kiosk 0 / 8 PASS

#	Do this	You should see
1	Check in (own phone with lead confirmation, or Kiosk with PIN).	You are checked in.
2	Open the BOH steps for the shift (for example a fridge reading).	Your kitchen steps show, in your language.
3	Enter a reading and tap Done.	Reading is saved with the time.
4	Enter a reading that looks wrong, then tap Flag to manager.	The step shows Flagged. The app does not judge the number itself: you must flag it.
5	Add a short note and send.	Manager is told.
6	Offer your open steps to the next person in the Handover screen.	The handover shows all your open steps.
7	Next person accepts the whole handover.	Steps now belong to the next person (all or nothing).
8	Check out.	Checked out.

If it fails: Never skip a food-safety step on paper without telling the shift manager. Report the step name.

C4. Shift manager · Device: Own phone, plus the Kiosk once 0 / 10 PASS

#	Do this	You should see
1	Sign in and check in at the cafe.	You are checked in.
2	Open Approvals. Confirm a colleague who checked in on their own phone.	The colleague can now do steps on their phone.
3	Approve the Kiosk set-up request (Kiosk shows 'waiting for approval').	Kiosk shows the board and works.
4	Open the Needs-You queue and look at steps colleagues finished.	Finished steps show with the person's first name.
5	Accept one step (enter your PIN).	Step shows Checked.
6	Return one step with a reason (enter your PIN).	Step goes back to the person with your reason.
7	Reassign an open step to someone else on shift.	The new person sees it.
8	Accept a handover from a colleague.	Their steps move to you.
9	At end of shift, issue the Day summary (enter your PIN).	Summary is issued and visible to the Outlet manager.
10	Check that a missed step reached you as a nudge in the app.	A nudge appears inside the app (no WhatsApp message).

If it fails: Report it with the step number. If the Kiosk will not start, see E3 / E7.

C5. Outlet manager · Device: Own phone 0 / 8 PASS

#	Do this	You should see
1	Sign in and check in.	You are checked in.
2	Approve the Kiosk set-up if it is waiting.	Kiosk works.
3	Open the queue; accept a step that was done late.	Step is marked Late but counted.
4	Reopen a closed step: choose a reason and enter your PIN.	Step is open again with your reason shown.
5	Make a scope decision on a step that is in question (accept or send back).	The decision shows on the step.
6	Read the Day summary (second edition).	Summary shows planned, done on time, late, missed.
7	Leave one essential step undone and wait past its due time.	You get a nudge in the app first, as the Shift manager did.
8	Open the Daily roll-up.	Counts match the Day summary for the same day.

If it fails: Report with a screenshot. Roll-up and escalation items may be later in the build; check Section A.

C6. Cluster manager / City Head · Device: Own phone 0 / 7 PASS

#	Do this	You should see
1	Sign in.	You reach the home screen.
2	Open the Daily roll-up.	Rows for each outlet and day show.
3	Pick the date range and the Nanakramguda cafe.	Numbers change for the dates chosen.
4	Check that you can see only your own cluster / city.	No other cluster or city is shown.
5	Wait for the test escalation (Admin makes one step overdue on purpose).	A nudge appears in the app after Shift and Outlet managers had theirs.
6	Open the escalation in the app.	The step, who owns it and how long it has been open show.
7	Check that the numbers match what the Outlet manager saw.	Same planned, done, late, missed numbers.

If it fails: Report it. Nothing above City Head is part of this pilot.

D. UAT Issue Tracker, Severity SLA & Daily 10-Minute Cafe Check-In

Every morning the Admin triages issues into tracker.csv, sets severity (Stops work = Same hour, Annoying = Next day, Cosmetic = This week), and tracks fixes through Retest → Closed (the original reporter always retests).

ID & Date	Reporter, Role & Device	Script Step	What Happened	Severity	Status
UAT-001 2026-10-13	(example) Ravi FOH staff · Own phone	C1 step 4	Check in button did not respond until shift manager refreshed Approvals Screenshot: yes · Owner: Build team	Stops work	Retest
UAT-002 2026-10-21	Asha BOH staff · Kiosk	C3 step 4	Fridge 2 reading flag note keyboard covered the Send button on 390px screen Screenshot: yes · Owner: UI team	Annoying	Fixed
UAT-003 2026-10-22	Rohit Shift manager · Own phone	C4 step 6	Return-step reason chip label wording in Hindi DRAFT needed clearer translation Screenshot: yes · Owner: Hindi reviewer	Cosmetic	Closed

Log a New UAT Issue (App Feedback / Pilot WhatsApp Format)

Daily 10-Minute Standing Cafe Check-In Ritual

1. Who AttendsAdmin (chairs & closes), Config Lead, Outlet Manager, and ground team members affected by the day's issues.

2. Where & WhenSame time every day, at the Nanakramguda cafe, standing (10 minutes max).

3. Round-RobinEach affected tester shares: one thing that worked, one thing that did not.

4. Retest Sign-OffAdmin reads the Stops-work list & Retest queue. The original reporter always retests before Closed.

E. Troubleshooting: The 10 Likely Pilot Problems (E1–E10)

Problem	What to do
1. I cannot sign in	Check the sign-in method you were told to use. Try once more. Still no: call the help line; the Admin checks that you are listed as active.
2. My check-in is not approved	Own phone: ask the shift manager or outlet manager to open Approvals on their phone. Kiosk: you need no approval, check you chose your own name. Still waiting after 5 minutes: help line.
3. My PIN is locked	Too many wrong tries. Do not keep trying. Ask the outlet manager or Admin to unlock your PIN (Config > Users / People).
4. A step is missing from my list	Check you are checked in and on the right list (Opening, Closing, Rounds). Tell the shift manager; the Admin adds it in Outlet journeys. Report it.
5. The Hindi is wrong or odd	Hindi is a DRAFT until a named reviewer approves it. Switch to English, carry on, report it with a screenshot (Cosmetic unless it changes what you do).
6. No internet	You cannot do steps without internet. Nothing is saved as done and nothing is backdated. Use the paper sheet for food-safety steps, tell the shift manager, do the steps again online when it is back (only reopened by a manager).
7. The Kiosk shows 'Ask a manager to renew'	Its approval has run out. A manager approves the renewal on their phone.
8. The Kiosk shows nothing / not found	The Kiosk was switched off by a manager. Call the Admin to set it up again.
9. 'You cannot check your own work'	This is correct. Ask any other person on shift (a manager always counts).
10. My phone is lost or someone else is on my account	Call the help line at once; the Admin removes that phone's access. Then sign in again on a new one.

Controlled Release & Feature Flag Governance Matrix

18 canonical flags. Admin may toggle Admin-governed flags; Super Admin controls all flags, scopes and Safe Mode.

Kiosk & Ground

Manager Workbench

Accountability & Nudge

Admin Governance

Compliance & Projects

Data & Telemetry

1. Ready for a Day Test?

12 live checks against Nanakramguda. 9 of 12 pass.

Check	Status	Count	Fix
Outlet NAN is active status: active	PASS	1 / 1	Fix →
Outlet kiosk PIN is set 6-digit outlet PIN on file	PASS	1 / 1	Fix →
Shift Manager with a PIN at NAN 1 of 2 shift managers have a PIN	WARN	1 / 2	Fix →
Cluster Manager covers NAN 1 active cluster manager(s)	PASS	1 / 1	Fix →
Active crew have 4-digit PINs 1 / 35 active crew with a PIN	WARN	1 / 35	Fix →
Switch dependency order is valid ok	PASS	1 / 1	Fix →
Selfie / photo storage reachable asset store answered	PASS	1 / 1	Fix →
Accountable tasks seeded 16 / 16 accountable tasks in today's list	PASS	16 / 16	Fix →
Temperature thresholds seeded 3 / 3 cold-chain tasks have a rule (chiller max 5 °C, freezer max -18 °C)	PASS	3 / 3	Fix →
Escalation timers valid T+0m / T+5m / T+15m / T+30m, stale drain T+120m	PASS	1 / 1	Fix →
Super Admin count 1 to 3 4 / 3 Super Admin slots in use	FAIL	4 / 3	Fix →
No flood of open PIN-reset requests 0 open request(s)	PASS	0 / 3	Fix →

2. Outlet Pilot Adoption Scorecard

Every tile shows its numerator and denominator. Counts only, never a person.

38 / 45Placed active people
38 / 45 roster rows active

3 / 38PIN readiness
3 / 38 active staff with a 4-digit PIN

0 / 34Shift sign-in today
0 / 34 on shift signed in

0 / 62Tasks done
0 / 62 shift tasks done (0 on time, 0 late, 0 missed, 0 can't-do)

0 / 0Accountable evidence verified
0 / 0 submitted accountable checks verified

0 / 0Cold-chain breach follow-through
0 / 0 breach alerts closed; 0 snoozes used; 0 repairs reported

Outlet completion streak

Outlet	Current streak	Active days (60d)
No completion days recorded yet.

3. Performance & Stuck-Point Telemetry

Counts and timings only: no names, no IP addresses. Last 30 days, 299 events.

Module	Today	7 days	30 days
kiosk	84	84	84
tasks	190	190	190
accountability	0	0	0
nudges	0	0	0
repairs	0	0	0
manager	0	0	0
admin	19	19	19
learn	6	6	6
voice	0	0	0

Route latency

Route	Requests	p50_ms	p95_ms	max_ms
lang_switched_en	39	349	471	490
lang_switched_hi	45	171	1538	1549
readiness_check_run	14	1241	1478	1478
Task detail	160	1376	1521	2123
Task list	30	1517	1807	2202
usage_export_downloaded	5	1291	1332	1332
walkthrough_viewed	6	92	118	118

Stuck points

0kiosk unlock fail

0checkin pin wrong

0checkin selfie storage fail

0task evidence storage fail

0repair photo failed

Export anonymised usage bundle (JSON)

4. Setup Registry

Each setup step is tied to a live check and the events that prove it is used.

Outlets · Outlet NAN is active
Configured used 0×

Open Config, pick Nanakramguda and set its status to active.

Done when: Outlet NAN has status 'active'.
Events: kiosk_unlock_ok

Open

Kiosk · Outlet kiosk 6-digit PIN is set
Configured used 0×

Set the 6-digit outlet kiosk PIN so the tablet can be unlocked.

Done when: Outlet NAN has a kiosk PIN hash stored.
Events: kiosk_unlock_ok, kiosk_unlock_fail

Open

People · A Shift Manager with a 4-digit PIN is placed at NAN
Needed used 0×

Add or fix a Shift Lead on People and have them request a PIN at the kiosk.

Done when: At least one active shift lead/manager at NAN has a PIN.
Events: manager_task_verified, manager_task_returned

Open

People · A Cluster Manager covers NAN
Configured used 0×

Assign the Cluster Manager role to the person who owns escalations above the shift.

Done when: At least one active Cluster Manager exists.
Events: temp_reading_breach_alert

Open

People · Active crew have 4-digit PINs
Needed used 0×

Use the Requests tab on People to set a PIN for each crew member who asked for one.

Done when: Every active crew member at NAN has a PIN.
Events: pin_reset_requested, pin_reset_fulfilled, checkin_pin_wrong

Open

Switches · Feature switches are in a valid order
Configured used 0×

Turn tasks_live on first, then worker, attendance, approve and PIN-reset switches.

Done when: tasks_live is ON before any dependent switch is ON.
Events: switch_toggled

Open

Storage · Selfie / photo storage is reachable
Configured used 0×

Start the S3 store (docker compose) or check HOP_ASSETS_ENDPOINT.

Done when: The asset store answers (or unit-test memory store is active).
Events: checkin_selfie_ok, checkin_selfie_storage_fail, repair_photo_saved, repair_photo_failed

Open

Tasks · Accountable tasks are seeded
Configured used 0×

Re-seed tasks so the accountable checks appear on the shift.

Done when: Every accountable task id exists in today's task list.
Events: task_evidence_submitted, task_evidence_storage_fail

Open

Nudges · Temperature thresholds are seeded
Configured used 0×

Check the cold-chain thresholds in the Accountability & Nudge console.

Done when: F03, P02 and C02 each have a temperature rule.
Events: temp_reading_ok, temp_reading_breach_alert

Open

Nudges · Escalation timers are valid
Configured used 0×

Fix the ladder minutes in Section 2 of the Accountability & Nudge console.

Done when: Rungs strictly increase and the stale drain is after the City Head rung.
Events: task_snoozed, task_cannot_done, acct_nudge_policy_updated

Open

Access · Super Admin count is between 1 and 3
Needed used 0×

Grant a second Super Admin so access never depends on one person.

Done when: 1 to 3 active Super Admins (2 or 3 recommended).
Events: super_admin_view_as_started, super_admin_view_as_exited

Open

People · No flood of open PIN-reset requests
Configured used 0×

Clear the Requests tab on People.

Done when: No more than 3 open PIN-reset requests.
Events: pin_reset_requested, pin_reset_fulfilled

Open

Ground UX · Ground voice guide pilot switch
Configured used 0×

Turn voice_guide_live on to show Listen buttons on kiosk screens only.

Done when: voice_guide_live is ON (optional pilot).
Events: voice_prompt_played

Open

Enablement · Learn-the-app practice tour
Configured used 6×

Turn learn_app_live on so crew can practise safely at /learn.

Done when: learn_app_live is ON (optional).
Events: learn_step_completed, learn_feedback_submitted, walkthrough_viewed

Open