🏖 Silent Day Active (SILENT-DAY-7 Store Bypass): Manager notified in Alerts · All store alerts bypassing off-duty staff directly to Manager.
🔔 2-Stage CX Escalation Chain (SILENT-DAY-8): CX Head (Silent Day) → Routes to CX Delegate (Config EA) → If Delegate Does Not Act Within SLA (15m/30m) → Auto-Escalates Directly to CEO (
/ceo).
Showing: Today · All cities · All types · All outlets (29) · All brands
People & Outlet Access (Unified Screen)
One Person = One Row + One Role & Scope Assignment · Single-Trip Onboarding · Duplicate Guard · Offboarding with Ended Assignments
CSV Roster Import (Dry-Run → Preview → Apply with Report Hash)
Columns: company, emp_code, name, serial, side, section, designation, status, outlet.
Mappings: ACTIVE → active, REJOINEE → active (note),
ABSCONDING / FULL AND FINAL → inactive (with inactive_reason);
DISPATCH / VALET PARKING → FOH (temporary mapping noted),
CONTI SECTION → CONTINENTAL, PASTRY SECTION → DESSERTS, HOUSE KEEPING → HOUSEKEEPING.

OneOps