J16 · Fixed Asset QR Scan -> Breakdown Ticket -> 40% WDV CFO Gate -> 2nd-Person Operator Closure (Stop 2 · T1-12/13)

Connects 1,982 QR-tagged café & commissary assets (HRL-AST-*) to a <15-second Kiosk breakdown report, automated Warranty/AMC routing, the 40% Written-Down-Value (WDV) CFO Repair-vs-Replace gate, and mandatory 2nd-person Outlet Operator verification.

1 · Kiosk Asset QR Scan & <15s Pictogram Breakdown Report

QR SCAN · <15s

390 px phone showcase · Harley's #98DDDE Top Beam + #FFFFFF 56px Bottom Bar · Peer-Reviewed (Astra XHigh + Opus 4.7)

Harley's CrestHARLEY'S® 1983 · ONEOPS👑 FINE BAKING
20:30 · STAGING · HARLEY'S LIVING JOURNEY

Nanakramguda · Report Breakdown

SCANNED: HRL-AST-NKG-0104

🔥 Miwe Condo Deck Oven (3-Deck)

QR: HRL-AST-NKG-0104 · Serial: MW-99281

AMC Status: Active AMC (Zero-Labor OEM SLA)

Tap what went wrong (No typing required):

Auto-attaches Outlet, Asset Make/Model/Serial & AMC Vendor.

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Scope, Guardrails & Verification Evidence

Scanning HRL-AST-* pre-populates all asset metadata in <15 seconds for low-literacy kitchen/barista crew.

2 · Helpdesk AMC vs. Billable Triage & MTTR <= 24h Escalation

CMMS · T1-13

390 px phone showcase · Harley's #98DDDE Top Beam + #FFFFFF 56px Bottom Bar · Peer-Reviewed (Astra XHigh + Opus 4.7)

Harley's CrestHARLEY'S® 1983 · ONEOPS👑 FINE BAKING
20:30 · STAGING · HARLEY'S LIVING JOURNEY

Maintenance Triage · P1

TKT-8821 · MIWE DECK OVEN

State 2: TRIAGED_ASSIGNED

Assigned Vendor: BakersTech OEM Service

SLA Clock: 02h 15m elapsed (P1 Target: 4h · Auto-COO escalation at 24h MTTR)

  1. 1. Reported by Outlet Crew (08:10)HRL-AST-NKG-0104 · Top deck heating element
  2. 2. Technician On-Site Check-In (10:25)Uploaded heating coil resistance reading + quote ₹48,000
TicketsAssetsVendorsSLAMore
Scope, Guardrails & Verification Evidence

Critical patisserie assets (deck ovens, proofers, spiral mixers, blast chillers) with MTTR > 24h auto-escalate to COO.

3 · >40% WDV CFO Repair-vs-Replace Escalation Gate

40% WDV GATE · T1-12

390 px phone showcase · Harley's #98DDDE Top Beam + #FFFFFF 56px Bottom Bar · Peer-Reviewed (Astra XHigh + Opus 4.7)

Harley's CrestHARLEY'S® 1983 · ONEOPS👑 FINE BAKING
20:30 · STAGING · HARLEY'S LIVING JOURNEY

Needs You · CFO CapEx Gate

40% WDV GUARDRAIL TRIGGERED

⛔ Repair Exceeds 40% of Asset WDV

Asset: HRL-AST-NKG-0104 (Age: 4.2 yrs)

Current Book WDV: ₹1,60,000 · 40% Ceiling: ₹64,000

This Quote (₹48,000) + 180d Prior Repairs (₹29,000) = ₹77,000 (48.1% of WDV)

Prevents sinking ₹77k into a depreciating oven without CFO visibility.

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Scope, Guardrails & Verification Evidence

Enforces (estimate_inr + trailing_180d_repairs_inr) <= 0.40 * current_wdv_inr unless CFO signs an explicit override or triggers CapEx replacement.

4 · 2nd-Person Outlet Operator Closure Verify (O-045 Selfie + PIN)

MAINT-S1 · 2ND PERSON

390 px phone showcase · Harley's #98DDDE Top Beam + #FFFFFF 56px Bottom Bar · Peer-Reviewed (Astra XHigh + Opus 4.7)

Harley's CrestHARLEY'S® 1983 · ONEOPS👑 FINE BAKING
20:30 · STAGING · HARLEY'S LIVING JOURNEY

Nanakramguda · Verify Repair

STATE 5: PENDING_OPERATOR_VERIFY

Independent Outlet Operator Check

Technician marked work done at 13:40. Technician cannot close this ticket.

  1. 1. Check Top Deck Reached 220°CHold test bake for 15 mins
  2. 2. Capture Closure Selfie + Working Display Photo (O-045)Mandatory selfie gate for repair closure
  3. 3. Enter 4-Digit Operator User PINDB Constraint: verified_by_operator_id != assigned_technician_id
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Scope, Guardrails & Verification Evidence

Satisfies both MAINT-S1 (2nd-person verification before vendor payment) and O-045 (Selfie required on repair closure).