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Outlet Summary

Pistachio Kunafa Tres Leches

NPL-2026-01 · Flagship · Flagship Patisserie · Stage 5: Launch Day HOP Spine & Nudge · Target 2026-10-22 · Lead srinivas@harleys.com · Target margin 68.0% · Food cost 29.5% (gate 32.0%)

Stage gate

✓ Stage 0: CEO Idea Spark (CEO/CXO)
✓ Stage 1: Culinary R&D & Sensory (Head Chef / R&D)
✓ Stage 2: Commercial, COGS & Packaging (Finance + Category)
✓ Stage 3: Canary & Cold-Chain Pre-Position (Launch Lead + CK Head)
✓ Stage 4: Outlet Enablement & Crew Micro-Cert (Outlet Manager)
▶ Stage 5: Launch Day HOP Spine & Nudge (Outlet Manager / Shift Lead)
○ Stage 6: CX Adoption & 14-Day Kill/Scale Scorecard (CEO/CXO + Launch Lead)

Exit criteria for Stage 5: Launch Day HOP Spine & Nudge

✓ Hero display verified at 1+ outlet

R&D, COGS and compliance

R&D / Compliance (Stage 1)

✓ At least 1 sensory scorecard recorded
✓ CEO/CXO taste-gate sign-off
✓ Allergen tags declared
✓ Shelf life (hours) set
✓ Storage band set (2-6C or ambient)
✓ FSSAI / allergen declaration on file
✓ Recipe / BOM version frozen

COGS / Commercial (Stage 2)

✓ Food cost % within gate
✓ SKU code set
✓ POS mapping done (MAPPED or MANUAL_STUB)
✓ Packaging / label artwork signed off
✓ Central Kitchen production slot booked

Accountability nudge status

Ladder T+0 → +5m → +15m → +30m · Outlet Manager → Area Manager → Launch Lead → CXO Console

Rule	Rung	Notify	Why
No overdue launch gates.

Outlet readiness

Outlet	State	Crew certified	Cold chain	Display
NAN	ACTIVE_SELLING	24/25 (96%)	PASS	verified

% Stocked1 · 100%

% Crew Certified1 · 100%

% Display Verified1 · 100%

% Active Selling1 · 100%

Launch-day tasks

21:30 Closing Sold-Out / Wastage / Pulse Count 2026-10-22
Mid-Shift Freshness & Temp Check 14:00 2026-10-22
Morning Hero Display Photo 08:30 2026-10-22

Last-Minute Rollout Adoption Roll-Up Summary & Multi-Axis Filter Console

Chain-wide adoption visibility across 32 Outlets + 2 CKs + 540 Crew, fully compliant with the HOP Nudge & Accountability Framework: Single Named Owner (person_id), M3 Independent Verification (Confirm = I checked the work vs Return for correction, blocking self-confirmation), Structured ✕ Cannot upstream routing, and O-045 Evidence Proportionality.

HOP Escalation Chain: Named Owner (0m) → Shift/Store Mgr (+15m / T-6h) → Cluster Mgr (+30m / T-2h) → City/CFO Lock (T-0) · M3 Rule: Self-confirmation blocked · O-045: 1-Tap / Sequence Proof routine · Live Selfie + 4-Digit PIN on 3 high-trust triggers

🟢 ADOPTED & POS UNLOCKED

21 / 32 Outlets (65.6%)

All 7 layers cleared & M3 verified

🟡 LAST-MINUTE LAGGING (T-6H RISK)

7 / 32 Outlets (21.9%)

Crate received, awaiting FOH Quiz ≥ 90% or Showcase Photo

🔴 NOT ADOPTED / GATE LOCKED

4 / 32 Outlets (12.5%)

Blocked by L3 CK Dispatch, L4 Cold-Chain >5°C, or L7 Packaging

👥 CREW CERTIFICATION ROLL-UP

482 / 540 Certified (89.3%)

58 Pending across 11 Outlets · 2 CKs

Filter 1 — Adoption State

Filter 2 — Cluster / City

Filter 3 — Blocking Layer (L1–L7)

Filter 4 — Role / Station

Filter 5 — HOP Escalation Tier

Group-By Selector

Outlet & Cluster	Adoption % & O-045 Evidence	Blocking Layer & Item	Named Accountable Owner (person_id + Phone)	HOP Escalation Tier & ✕ Cannot Blocker	M3 Independent Verify & 1-Tap Actions
NAN · Nanakramguda Flagship Hyd West (Jay · CLM-01)	🟢 Adopted (100%) O-045 High-Trust: Live Selfie + 4-Digit PIN (#4406)	NONE All 7 Layers Cleared · POS & Swiggy/Zomato Live	Rohit [NAN] (`MGR-NAN-01`) +91 98480 31006 · Named Store Managers (L6)	Tier 0: On Track On Track · Signed 08:30 IST (0 nudges)No upstream Cannot blocker	M3: VERIFIED by Jay (CLM-01) (Rev: 0)
JUB · Jubilee Hills Rd 45 Hyd Central (Meera · CLM-02)	🟢 Adopted (100%) O-045 High-Trust: Live Selfie + 4-Digit PIN (#4412)	NONE All 7 Layers Cleared · POS & Swiggy/Zomato Live	Priya [JUB] (`MGR-JUB-01`) +91 98480 31012 · Named Store Managers (L6)	Tier 0: On Track On Track · Signed 08:32 IST (0 nudges)No upstream Cannot blocker	M3: VERIFIED by Meera (CLM-02) (Rev: 0)
KOK · Kokapet One Golden Mile Hyd West (Jay · CLM-01)	🟢 Adopted (100%) O-045 High-Trust: Live Selfie + 4-Digit PIN (#4418)	NONE All 7 Layers Cleared · POS & Swiggy/Zomato Live	Arvind [KOK] (`MGR-KOK-01`) +91 98480 31018 · Named Store Managers (L6)	Tier 0: On Track On Track · Signed 08:38 IST (0 nudges)No upstream Cannot blocker	M3: VERIFIED by Jay (CLM-01) (Rev: 0)
GACH · Gachibowli DLF Cyber Hyd West (Jay · CLM-01)	🟢 Adopted (100%) O-045 Routine: 1-Tap Sequence + Showcase Photo	NONE All 7 Layers Cleared · POS & Swiggy/Zomato Live	Divya [GACH] (`MGR-GACH-01`) +91 98480 31024 · Named Store Managers (L6)	Tier 0: On Track On Track · Signed 08:44 IST (0 nudges)No upstream Cannot blocker	M3: VERIFIED by Jay (CLM-01) (Rev: 0)
BJR · Banjara Hills Rd 12 Hyd Central (Meera · CLM-02)	🟡 Lagging (75%) O-045 Routine: 1-Tap Quiz + Sequence Proof	L6 FOH Quiz (<90%) FOH Barista Quiz at 82% (Need >=90%, 2 Baristas Pending) + 4/10 Rider Photos	Syed [BJR] (`MGR-BJR-01`) +91 98480 31030 · FOH Baristas	Tier 1: Store Mgr Nudged (+15m / T-6h) Nudge #1 sent 18m ago -> Escalated to Meera CLM-02No upstream Cannot blocker	M3: PENDING_VERIFY (Rev: 1)
HITECH · Hitech City Madhapur Hyd West (Jay · CLM-01)	🔴 Blocked (50%) O-045 High-Trust: Live Selfie + 4-Digit PIN (Cold-Chain Reject)	L4 Cold-Chain Transit Crate C21 Receiving Core Temp +6.4C (> +5C Gate) & Condensation Quarantined	Kiran [HITECH] (`MGR-HIT-01`) +91 98480 31036 · Named Store Managers (L6)	Tier 2: Cluster Mgr Escalated (+30m / T-2h) Nudge #2 sent 32m ago -> Escalated to Jay CLM-01 & Mahesh Goud [L4] ✕ Cannot: Receiving Core Temp +6.4C -> Quarantined & routed to L4 Cold-Chain Fleet Lead (Store Crew Not Penalized)	M3: RETURNED by Jay (CLM-01) (Rev: 1)
KOND · Kondapur Botanical Hyd West (Jay · CLM-01)	🟡 Lagging (85%) O-045 Routine: 1-Tap Showcase Photo Sequence	L6 Showcase Tent Card Crate received (+3.7C) & Quiz 94%, awaiting Eye-Level Showcase Tent Card Photo	Naveen [KOND] (`MGR-KOND-01`) +91 98480 31041 · Named Store Managers (L6)	Tier 1: Store Mgr Nudged (+15m / T-6h) Nudge #1 sent 15m ago -> Store Mgr Naveen [KOND] nudgedNo upstream Cannot blocker	M3: PENDING_VERIFY (Rev: 0)
KUK · Kukatpally Forum Hyd Central (Meera · CLM-02)	🟡 Lagging (80%) O-045 Routine: Practice Plate Photo Proof	L6 BOH Video+Plate BOH Practice Plate Photo returned once (sauce on rim) — retake due	Rakesh [KUK] (`MGR-KUK-01`) +91 98480 31048 · BOH Kitchen Crew	Tier 2: Cluster Mgr Escalated (+30m / T-2h) Nudge #2 sent 34m ago -> Escalated to Meera CLM-02No upstream Cannot blocker	M3: RETURNED by Meera (CLM-02) (Rev: 2)
BLR-IND · Indiranagar 100ft Rd Bengaluru	🔴 Blocked (60%) O-045 Routine: 1-Tap Cannot Blocker Routing	L7 Last-Mile Packaging Snug Box & Gel Ice-Pack stock below 50-order minimum floor	varun [BLR-IND] (`MGR-BLR-01`) +91 98480 31055 · Last-Mile Leads (L7)	Tier 3: City/COO Breach Lock (T-0) Tier 3 Breach Lock -> Packaging insert box short at store -> auto-linked indent IND-309 ✕ Cannot: Packaging insert box short at store -> auto-linked indent IND-309 (Store Crew Not Penalized)	M3: BLOCKED_UPSTREAM by Karthik Reddy [L5] (Rev: 0)
MUM-BND · Bandra West Linking Rd Mumbai	🔴 Blocked (45%) O-045 High-Trust: Live Selfie + 4-Digit PIN	L3 CK Production CK-2 Mumbai Blast-Chiller Batch B02 delayed by 40m (Dispatch at 06:10 AM)	Sana [MUM-BND] (`MGR-MUM-01`) +91 98480 31062 · BOH Kitchen Crew	Tier 3: City/COO Breach Lock (T-0) Tier 3 Breach Lock -> Routed to L3 CK Production Head (Store Crew Not Penalized) ✕ Cannot: CK Crate / Batch Not Delivered -> Auto-routed to L3 CK Production (Store Crew Not Penalized)	M3: BLOCKED_UPSTREAM by Suresh Nair [CK-1] (Rev: 0)
RGIA-AIR · RGIA Airport Concourse Cloud Kitchens & Airport	🔴 Blocked (55%) O-045 Routine: 1-Tap Cannot Blocker Routing	L5 POS/Aggregator Airport POS Tariff Tax-Slab Sync Pending L5 Sign-Off	Vikram [RGIA] (`MGR-AIR-01`) +91 98480 31070 · Named Store Managers (L6)	Tier 2: Cluster Mgr Escalated (+30m / T-2h) Nudge #2 sent 28m ago -> Escalated to Karthik Reddy [L5] ✕ Cannot: Airport POS Tariff Sync Pending -> Auto-routed to L5 POS/Aggregator (Store Crew Not Penalized)	M3: BLOCKED_UPSTREAM (Rev: 0)

1 Named Accountable Owner at Each of the 7 Layers (Zero Committee Ownership)

Every gate from Culinary R&D to FOH Last-Mile Handover has a single named accountable person with PIN sign-off.

Zero Committee Ownership · L1-L7 Signed

Layer & Domain	Single Named Owner & Role	Direct Phone	Mandatory SLA Gate	PIN Sign-Off & Timestamp
L1 · R&D Chef	Chef Vikramaditya Head Chef / Culinary R&D	`+91 98480 31001`	T-14d Recipe & Sensory Lock (2kg -> 200kg BOM)	SIGNED_OFF 2026-10-12 11:40 IST (PIN #4401)
L2 · QA & Lab	Dr. Ananya Rao Food Safety & QA Lead	`+91 98480 31002`	T-10d FSSAI & 72h Chilled Shelf-Life Lab Gate	SIGNED_OFF 2026-10-14 16:15 IST (PIN #4402)
L3 · CK Production	Suresh Nair [CK-1] Central Kitchen Production Head [CK-1]	`+91 98480 31003`	T-5d 200kg Line Calibration & Blast-Chiller Pull-Down (+65C -> +3C in 78m)	SIGNED_OFF 2026-10-18 14:20 IST (PIN #4403)
L4 · Cold-Chain Logistics	Mahesh Goud Cold-Chain Fleet & Dispatch Lead	`+91 98480 31004`	D-1 / D-0 04:30 AM Reefer Pre-Cool (+2.8C) & Crate QR Dispatch	SIGNED_OFF 2026-10-21 15:45 IST (PIN #4404)
L5 · POS & Aggregators	Karthik Reddy Catalog, POS & Aggregator Ops Lead	`+91 98480 31005`	T-48h Petpooja + Swiggy/Zomato SKU Sync (Per-Outlet Gate-Locked)	SIGNED_OFF 2026-10-20 18:10 IST (PIN #4405)
L6 · Ground Outlet Enablement	Rohit [NAN] / Priya [JUB] / Arvind [KOK] Named Store Enablement Owners	`+91 98480 31006`	T-24h BOH 60s Plate + FOH Barista Quiz (>=90%) + Eye-Level Planogram	SIGNED_OFF 2026-10-21 19:30 IST (PIN #4406)
L7 · Last-Mile Dispatch	Chimkila S [NAN FOH] FOH Last-Mile Handover Champion	`+91 98480 31007`	D-0 Snug Box + Gel Ice-Pack + First-10-Orders Open-Box Rider Handover Photo	SIGNED_OFF 2026-10-22 08:45 IST (PIN #4407)

Central Kitchen (CK) Enablement & Crate Lot Tracking

Commercial batch scaling, blast-chiller pull-down curve, CK baker line certification & QR crate lot allocation.

Owner: Suresh Nair [CK-1] · Lot HRL-LOT-MED2-CK1-20261022-B01

COMMERCIAL LINE CALIBRATION

2kg R&D -> 200kg CK Line Calibration (PASSED · Yield 98.4% · Crumb Moisture 22.5%)

BLAST-CHILLER PULL-DOWN

+65°C -> +3°C in 78m (PASSED · Gate <= 90m · Core Temp +2.9°C)

CK BAKER LINE CERTIFICATION

14/14 CK-1 Pastry & Glaze Line Bakers Certified (Vaani 60s + Yield SOP)

MASTER CRATE LOT QR

HRL-LOT-MED2-CK1-20261022-B01

CK Dispatch Wave	Dispatch Window	Crate & Unit Volume	Target Outlets	Lot Status
D-2 Canary Lot	D-2 05:00 AM	8 crates (80 units)	NAN, JUB	RECEIVED_PASS
D-1 Pre-Position Lot	D-1 05:00 AM	24 crates (240 units)	NAN, JUB, KOK, GACH	RECEIVED_PASS
D-0 05:00 AM Fresh Lot	D-0 05:00 AM	36 crates (360 units)	NAN, JUB, KOK, GACH, BJR, HITECH	DISPATCHED_LIVE

Cold-Chain Logistics & Crate-to-Counter Transit Tracking

Reefer pre-cool (+2.8°C), BLE temperature telemetry, anti-crush crate stack cap & Outlet Receiving Cold-Chain Handshake (≤ +5°C).

Owner: Mahesh Goud · Dual Dispatch Signed

REEFER PRE-COOL & BLE LOGGER

Reefer Pre-Cool +2.8°C (Pre-cooled at 04:10 AM IST · Target +2.0°C to +4.0°C)
BLE-TAG-CC09 (5-min telemetry · Peak +3.9°C · Zero Excursion)

CRATE STACK CAP & DUAL SIGN-OFF

Max 4 Crates High · Sanitized Food-Grade HDPE · Anti-Crush Corner Lock
Dual Dispatch Sign-Off: CK Head (Suresh Nair #4403) + Driver (Ramesh Y #7108) @ 04:35 AM IST

OUTLET RECEIVING HANDSHAKE RULE

Store Crate QR Scan + Receiving Core Temp <= +5°C + Intact/Condensation/Crushed Check
Route CK-1 -> NAN -> JUB -> KOK · Live Cabin +3.4°C

Outlet	Scanned Crate QR	Receiving Core Temp	Physical Crate Check	Cold-Chain Handshake	Signed By & Time
NAN	`HRL-LOT-MED2-CK1-20261022-B01#C01`	3.6°C (Gate ≤ +5.0°C)	INTACT	ACCEPTED_CHILLER	Rohit [NAN] @ 05:42 AM
JUB	`HRL-LOT-MED2-CK1-20261022-B01#C05`	3.8°C (Gate ≤ +5.0°C)	INTACT	ACCEPTED_CHILLER	Priya [JUB] @ 06:05 AM
KOK	`HRL-LOT-MED2-CK1-20261022-B01#C09`	4.1°C (Gate ≤ +5.0°C)	INTACT	ACCEPTED_CHILLER	Arvind [KOK] @ 06:18 AM
GACH	`HRL-LOT-MED2-CK1-20261022-B01#C13`	3.9°C (Gate ≤ +5.0°C)	INTACT	ACCEPTED_CHILLER	Divya [GACH] @ 06:30 AM
BJR	`HRL-LOT-MED2-CK1-20261022-B01#C17`	4.4°C (Gate ≤ +5.0°C)	INTACT	ACCEPTED_CHILLER	Syed [BJR] @ 06:48 AM
HITECH	`HRL-LOT-MED2-CK1-20261022-B01#C21`	6.4°C (Gate ≤ +5.0°C)	CONDENSATION	REJECTED_QUARANTINE	Kiran [HITECH] @ 07:02 AM

Ground Outlet Enablement & Last-Mile Tracking Matrix (Per-Outlet POS/Aggregator Unlock Gate)

POS (Petpooja) & Swiggy/Zomato SKUs unlock per outlet ONLY when all 4 ground & last-mile gates (BOH 60s Video + Practice Plate, FOH Barista Quiz ≥ 90% & Allergen Pitch, Eye-Level Showcase Planogram + Tent Card, Snug Box + Gel Ice-Pack + First-10-Orders Open-Box Rider Photo & Damage Rate ≤ 1.0%) are signed off by that store's Named Owner.

4/6 Outlets UNLOCKED LIVE

Outlet & Named Owners (L6 / L7)	1. BOH 60s Video + Practice Plate Photo	2. FOH Barista Quiz (≥ 90%) & Allergen Pitch	3. Eye-Level Showcase Planogram + Tent Card Photo	4. Last-Mile Packaging (Snug Box + Gel Ice-Pack) + First-10-Orders Rider Photo + Swiggy/Zomato Damage Rate (≤ 1.0%)	POS & Aggregator SKU Gate
NAN · Nanakramguda Flagship L6: Rohit [NAN] · L7: Chimkila S [NAN FOH]	PASS 60s Vaani Video + Practice Plate Photo Verified (#PL-NAN-01)	96% PASS 96% Barista Quiz Pass + Tree-Nut/Dairy Allergen Pitch Verified	PASS Eye-Level Shelf #2 + Gold Tent Card Photo Verified (08:25 AM)	Damage 0.3% 180 Snug Boxes + 220 Gel Ice-Packs · 10/10 Open-Box Rider Photos	UNLOCKED LIVE 2026-10-22 08:30 IST
JUB · Jubilee Hills Rd 45 L6: Priya [JUB] · L7: Nikhil R [JUB FOH]	PASS 60s Vaani Video + Practice Plate Photo Verified (#PL-JUB-01)	94% PASS 94% Barista Quiz Pass + Allergen Pitch Verified	PASS Eye-Level Shelf #2 + Tent Card Photo Verified (08:28 AM)	Damage 0.5% 160 Snug Boxes + 200 Gel Ice-Packs · 10/10 Open-Box Rider Photos	UNLOCKED LIVE 2026-10-22 08:32 IST
KOK · Kokapet One Golden Mile L6: Arvind [KOK] · L7: Meera K [KOK FOH]	PASS 60s Vaani Video + Practice Plate Photo Verified (#PL-KOK-01)	92% PASS 92% Barista Quiz Pass + Allergen Pitch Verified	PASS Eye-Level Shelf #2 + Tent Card Photo Verified (08:35 AM)	Damage 0.4% 140 Snug Boxes + 180 Gel Ice-Packs · 10/10 Open-Box Rider Photos	UNLOCKED LIVE 2026-10-22 08:38 IST
GACH · Gachibowli DLF Cyber L6: Divya [GACH] · L7: Farhan A [GACH FOH]	PASS 60s Vaani Video + Practice Plate Photo Verified (#PL-GACH-01)	91% PASS 91% Barista Quiz Pass + Allergen Pitch Verified	PASS Eye-Level Shelf #2 + Tent Card Photo Verified (08:40 AM)	Damage 0.8% 150 Snug Boxes + 190 Gel Ice-Packs · 10/10 Open-Box Rider Photos	UNLOCKED LIVE 2026-10-22 08:44 IST
BJR · Banjara Hills Rd 12 L6: Syed [BJR] · L7: Pooja V [BJR FOH]	PASS 60s Vaani Video + Practice Plate Photo Verified (#PL-BJR-01)	82% HOLD 82% Barista Quiz (Below 90% Gate · 2 FOH Baristas Pending Retake)	PASS Eye-Level Shelf #2 + Tent Card Photo Verified (08:42 AM)	HOLD (0.9%) Gel Ice-Pack replenishment in transit · 4/10 Rider Photos logged	LOCKED (GATE HOLD) Awaiting 4-Gate Sign-Off
HITECH · Hitech City Madhapur L6: Kiran [HITECH] · L7: Deepak N [HITECH FOH]	PASS 60s Vaani Video + Practice Plate Photo Verified (#PL-HIT-01)	93% PASS 93% Barista Quiz Pass + Allergen Pitch Verified	HOLD Blocked: Crate C21 quarantined (+6.4°C) · Replacement crate due 09:15 AM	HOLD (1.4%) Awaiting replacement cold-chain lot before aggregator unlock	LOCKED (GATE HOLD) Awaiting 4-Gate Sign-Off

Pistachio Kunafa Tres Leches Stage 5: Launch Day HOP Spine & Nudge

Day counter: 2 of 14 · Recommendation: Not enough data yet

Fewer than 50% of outlets have 7+ days of data (or a metric is missing). Recommendation only: a person decides.

Adoption	Sell-through	Wastage	Positive reaction	Attach rate
100.0% READINESS	— UNAVAILABLE No data yet	— UNAVAILABLE No data yet	66.7% PULSE	— UNAVAILABLE Needs basket-level data from Central ODS (T3-0), not built yet.

4 Loved It1 Too Sweet1 Pricey0 Repeat Buy0 Packaging Issue

The decision gate opens when the launch reaches Stage 6.