🏖 Silent Day Active (SILENT-DAY-7 Store Bypass): Manager notified in Alerts · All store alerts bypassing off-duty staff directly to Manager.
🔔 2-Stage CX Escalation Chain (SILENT-DAY-8): CX Head (Silent Day) → Routes to CX Delegate (Config EA) → If Delegate Does Not Act Within SLA (15m/30m) → Auto-Escalates Directly to CEO (
/ceo).
PART 1 · EXECUTIVE SUMMARY (FIRST 0.5 PAGE — ABOVE THE FOLD)
PACK B2 · DAILY OPS, KIOSK FLEET, ADHERENCE, DATA TRUST & VOICE UX
Daily Operations: Store Kiosk Fleet (BS-01..11), My Team Adherence (AD-1..4), Data Trust (DQ-1..5) & Bilingual Voice UX (HI-1..3, T2-8) (PACK B2 · BS-01..11 · AD-1..4 · DQ-1..5 · HI-1..3 · N-11 (T2-8) · BUILD-ONCE OVERLAPS #1 & #2 · LOCKED REFINEMENTS A2, A3, A4)
1. What We Are Building & Why
- Enrolled Store Kiosk Fleet, Shift Windows & Offline-Safe Attendance (
BS-01..06,BO-PIN-RESET,BO-CHECKIN-EXCEPTION,BO-ATTEND-B-OFFLINE, Overlap #1 Owner): 60s device heartbeat (BS-01),/admin/kiosksfleet console with 60s revocation (BS-02..03), Argon2id per-outlet peppered 4-digit PINs with 5-fail lockout, server-resolvedshift_windowFK (07:00/19:00 IST), hash-chainedcheckin_exception, and monotonic clock-skew-guarded offline IndexedDB punch queueing. - 12 Locked Master Fields, Shift Staffing Targets & Crew Loans/Swaps (
BS-07..11, Locked Refinement A2): Hard-locks 12 coreoutletsfields tomaster_data_holders(BS-07); compares live check-ins againsttarget_headcount(BS-08); enables inter-outletcrew_loansand same-outletshift_swaps(BS-09) approved by Outlet Manager OR Cluster Manager with automatic visibility & notification (city_head_notified_at) to City Head (A2); and enforces time-windowed opening/closing checklists with rapid-tap anti-pencil-whipping detection (BS-10..11). - Coaching-First Team Adherence (
AD-1..4, Overlap #2 Owner + A3), Data Trust (DQ-1..5) & Bilingual Voice UX (HI-1..3,N-11 / T2-8, A4): Per-person completion counts & top repeated gaps (AD-1..2), 1-line manager coaching notes (AD-3), above-store outlet rollups for Cluster Managers, City Heads & HODs withk-anonymity ≥ 3and zero individual stack-ranking (AD-4 / A3), source-timestamp freshness badges (DQ-1), sync anomaly quarantine (DQ-3),hindi_reviewerquorum sign-off (HI-3 / A4), and push-to-talk EN/HI/TE kitchen voice dictation (N-11 / T2-8).
2. Personas & Access Scope
- Store Crew / Baristas / Pastry Chefs: Punch in on registered store kiosks via Argon2id PIN + selfie (online or offline), complete bilingual EN/HI/TE checklists using hands-free voice dictation (
T2-8), and request shift swaps or check-in exceptions. - Outlet Manager & Cluster Manager (Refinement A2): Approve inter-outlet
crew_loansandshift_swaps, review per-person follow-through counts (AD-1..2), and log 1-line coaching notes (AD-3). - City Head & HOD (Refinements A2 & A3): Receive automatic visibility/notifications on all
crew_loans(city_head_notified_at) and view multi-outlet adherence rollups (AD-4) without individual employee leaderboards. - Master-Data Holders & Hindi Reviewers (Refinement A4): Govern the 12 locked outlet fields (
BS-07) and approve Hindi/Telugu Kiosk copy (HI-3).
3. Right-Side Stage-Aware Owner Sign-Off Box
- Approve
BS-01..11Kiosk Fleet (Overlap #1), Shift Windows & Refinement A2: Enrolled kiosk token binding, 12 lockedoutletsfields, andcrew_loans / shift_swapsapproved by Outlet Manager OR Cluster Manager with automatic City Head visibility (city_head_notified_at). - Approve
AD-1..4My Team Adherence (Overlap #2) & Refinement A3: Per-person follow-through counts + coaching notes for immediate managers, and outlet-level rollups for Cluster Managers, City Heads, and HODs with zero cross-store individual stack-ranking. - Approve
DQ-1..5,HI-1..3(Refinement A4) &N-11 (T2-8)Voice Pilot: Source-timestamp freshness banners, sync quarantine,hindi_reviewerquorum gate, and push-to-talk bilingual kitchen voice pilot.
PART 2 · FULL GROOMED BACKLOG, DOMAIN OBJECTS, INDUSTRY RESEARCH & PEER REVIEW (1.5 PAGES)
Zero Orphans · Domain Handshakes · State Machines · Claude Opus 4.7 Max + Codex Astra Extra High Verdict
2A. Core User Journeys & Groomed Functional Intake Rules
| Journey / Capability | Persona & Trigger | System Action & Hard Gate Rule |
|---|---|---|
| BS-J01 (BS-01..06, BO-ATTEND-B-OFFLINE) · 06:00 IST Kiosk Check-In & Shift Window Resolution | Store Crew punches 4-digit PIN on Counter/Kitchen Kiosk | Verifies registered kiosk token (BS-03) and Argon2id peppered PIN (locking after 5 fails/5m). Binds act to server-resolved shift_window_id (never raw wall clock). If offline, signs punch with monotonic clock delta in IndexedDB to block manual Android clock-rewind tampering. |
| BS-J02 (BS-08, BS-09, Refinement A2) · Emergency Inter-Outlet Crew Loan | Outlet Manager or Cluster Manager loans 1 barista from Banjara Hills to Madhapur | Checks active leave/loan overlap, records approved_by (outlet_manager or cluster_manager), immediately stamps city_head_notified_at for City Head visibility (A2), and authorizes the barista's PIN on the Madhapur kiosk for that shift window. |
| AD-J03 (AD-1..4, DQ-1..5, HI-1..3, T2-8) · Bilingual Voice Checklist & Coaching Review | Pastry Chef dictates chiller temps in Hindi; Manager & City Head review adherence | Chef holds push-to-talk (T2-8) on Hindi-verified kiosk (HI-3) to log chiller temps; rapid-tap guard flags any checklist ticked in <2s/item. Manager logs coaching note (AD-3); City Head views multi-outlet rollup (AD-4 / A3) with source-timestamp freshness badge (DQ-1). |
2B. Underlying Domain Objects & Cross-Module Handshake
Domain Object (Table / View) |
PK & Tenant Scope | Core Attributes & Constraints | Cross-Object Handshake |
|---|---|---|---|
kiosks & pin_attempt_log (BS-01..03, BO-PIN-RESET, Overlap #1) | id (PK), outlet_id, kiosk_token_hash | Tracks device_name, last_seen_at, battery_pct, revoked_at. Argon2id worker_pin with per-outlet pepper and 5-attempt/5m lockout. | Single source of truth for kiosk health consumed by /admin/kiosks and OS-6 Outlet Summary. |
crew_loans & shift_window (BS-05, BS-09, Locked A2) | id (PK), user_id, from_outlet_id, to_outlet_id, shift_date | Enforces non-overlapping shift windows; approved_by ('outlet_manager'|'cluster_manager') with mandatory city_head_notified_at timestamp. | Allows temporary inter-outlet labor sharing without mutating permanent HR home outlet_id. |
checklist_runs & hindi_reviewer_pool (BS-10..11, HI-1..3, A4) | id (PK), template_id, outlet_id, business_date | Bilingual EN/HI/TE items verified by hindi_reviewer quorum (>=2 active reviewers); tracks duration_seconds and is_rapid_tap_flagged. | Feeds AD-1..4 adherence rollups and escalates late opening/closing checklists at +60m. |
sync_quarantine & metric_edit_audit (DQ-1..5) | id (PK), connector_name, outlet_id, business_date | Holds anomalous sync payloads (<0 or >3x 30d max) in QUARANTINED state; logs append-only old/new values and reason for manual edits. | Protects executive dashboards from POS sync spikes and un-audited manual overrides. |
2C. State Machines & Operational Scale Guardrails
Kiosk Enrollment & Offline Punch Integrity (BS-01..03, BO-ATTEND-B-OFFLINE)
PROVISIONED → ONLINE_HEARTBEAT (<5m Green) → If offline: INDEXEDDB_MONOTONIC_SIGNED_QUEUE (Flags clock drift >120s) → If compromised: REVOKED (<60s session kill).Crew Loan & Shift Swap Governance (BS-09, Locked A2)
REQUESTED → Approved by Outlet Manager OR Cluster Manager → Auto-stamps city_head_notified_at (City Head live visibility) → ACTIVE_FOR_SHIFT_WINDOW → EXPIRED_AT_SHIFT_END.Check-In Exception Hash Chain (BO-CHECKIN-EXCEPTION)
Ground crew is never blocked at shift start:
EXCEPTION_PUNCH_LOGGED (with prev_row_sha → this_row_sha tamper-evident chain) → PENDING_MANAGER_REVIEW → APPROVED | FLAGGED.Adherence Rollup Privacy Floor (AD-1..4, Locked A3)
Immediate Manager sees per-person
completed_on_time / late / missed + top_missed_domain. Above-store leaders (Cluster / City / HOD) see store-level rollups with CHECK (headcount ≥ 3) k-anonymity and zero individual leaderboards.2D. Global F&B / Patisserie / Enterprise Industry Benchmarks (300–1,000+ Stores) & Hostile Peer Review Verdict
| Global Industry Benchmark / Peer Reviewer | Standard / Gate Adopted | How Harley's Operations Platform (HOP) Enforces It |
|---|---|---|
| Crunchtime! Ops & Zenput at Domino's / Sweetgreen (BS-01..11) | Hardware-Bound Kiosks + Windowed Line Checks | Binds tablet sessions to enrolled kiosk tokens, enforces opening/closing windows, and flags rapid-tap (<2s/item) pencil-whipping. |
| Toast Sling / 7shifts Multi-Store Labor Sharing (BS-09, A2) | Time-Bounded Overlay Crew Loans | Models inter-outlet crew loans as shift-scoped overlays approved by Outlet/Cluster Managers with automatic City Head visibility (A2), preserving HR cost centers. |
| Claude Opus 4.7 Max & Codex Astra Extra High Peer Review | Argon2id PIN + Server shift_window FK + Source Freshness Watermark | Folds in all hostile review fixes (/tmp/peer_review_pack_b1_b6.txt): Argon2id peppered PINs, server-resolved shift_window_id FK, min(source_max_updated_at) trust badges, hash-chained checkin_exception, and hindi_reviewer quorum >=2. |
2F. Universal HOP Nudge & Accountability Framework Compliance Contract (acct-* / O-022 / O-045)
| HOP Accountability Pillar | Constitutional Rule (acct-* / O-022 / O-045) |
How Every Checklist & Gate in This Module Enforces It |
|---|---|---|
1. Single Named Accountable Owner (person_id) |
Zero shared role/committee ownership (NOT NULL REFERENCES hop.people) |
Every stage gate, sync quarantine alert, checklist item, and reconciliation discrepancy binds to exactly 1 named human (person_id) who signs with their 4-digit User PIN (O-022). |
| 2. Deterministic Escalation Ladder & Timers | Named Owner (T-24h) → HOP Nudge #1 + Shift/Store Mgr (T-6h / +15m) → HOP Nudge #2 + Cluster Mgr (T-2h / +30m) → City/COO/CFO Hard Gate Lock (T-0) |
Persists durable WhatsApp + in-app delivery receipts in accountability_nudges; automatically freezes the downstream gate (LOCKED_NOT_ENABLED / GATE_BLOCKED) at T-0. |
| 3. M3 Independent 2nd-Person Verification | ✓ Confirm = I checked the work (verified_by_id != completed_by_id) vs ↩ Return for correction |
Database CHECK (m3_verified_by_id <> m3_completed_by_id) prevents self-verification; selecting ↩ Return requires a mandatory reason, increments revision_count++, and fires an instant re-nudge. |
4. Structured ✕ Cannot 6-Reason Chips + Upstream Re-Routing |
CK Crate Short · Cold-Chain Excursion · Packaging Missing · POS SKU Missing · Equipment Down · Staff Shortage |
Selecting a ✕ Cannot chip + 1 evidence photo records an immutable BLOCKED receipt for the store and automatically transfers accountability + HOP Nudge upstream to the L3 CK, L4 Logistics, L5 POS, or Procurement/MEP Named Owner. |
5. Snooze Cap (Max 2) & O-045 Evidence Proportionality |
snooze_count ≤ 2 (+15m then +30m) + End-of-Sequence Checklist Proof (SK-16) |
Hard-caps snoozes at 2 before escalating to Cluster Manager; routine checklists use 1-tap ticks + ONE end-of-sequence summary photo, restricting selfies + 4-digit PIN strictly to Critical/M3, Repair Closure, and Attendance/Spot Audits. |
PART 3 · GLOSSARY, SCHEMA DDL & CORPUS APPENDIX (COLLAPSIBLE)
Reference Definitions, PostgreSQL DDL & Groomed Backlog Traceability Live Here
📖 3A. Domain Glossary & Canonical Definitions
| Term / Code | Canonical Definition in Harley's Operations Platform (HOP) |
|---|---|
| Kiosk Heartbeat (BS-01, Overlap #1) | 60-second health ping from each registered store tablet updating last_seen_at, battery, and network state. |
| Crew Loan (BS-09, Refinement A2) | Temporary single-shift or multi-day inter-outlet assignment approved by Outlet Manager or Cluster Manager with automatic City Head visibility. |
| Coaching-First Adherence (AD-1..4, Overlap #2 & A3) | Tracking per-person completion counts and top repeated gaps for 1-on-1 coaching while exposing only outlet-level rollups above the store. |
| Source-Sourced Freshness Badge (DQ-1) | Dashboard trust indicator driven by min(source_max_updated_at) across contributing clusters rather than worker ingestion wall-clock time. |
🗄️ 3B. PostgreSQL Schema DDL & Integrity Constraints
-- PACK B2 DDL: KIOSKS, SHIFT WINDOWS, CREW LOANS (A2), ADHERENCE (A3) & DATA TRUST
CREATE EXTENSION IF NOT EXISTS btree_gist;
CREATE TABLE IF NOT EXISTS kiosks (
id BIGSERIAL PRIMARY KEY,
outlet_id BIGINT NOT NULL REFERENCES outlets(id),
device_name VARCHAR(120) NOT NULL,
kiosk_token_hash CHAR(64) NOT NULL UNIQUE,
battery_pct SMALLINT CHECK (battery_pct BETWEEN 0 AND 100),
last_seen_at TIMESTAMPTZ,
revoked_at TIMESTAMPTZ,
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE TABLE IF NOT EXISTS shift_window (
id BIGSERIAL PRIMARY KEY,
outlet_code VARCHAR(32) NOT NULL,
shift_code VARCHAR(16) NOT NULL CHECK (shift_code IN ('MORN', 'AFT', 'CLOSING', 'NIGHT')),
starts_at TIMESTAMPTZ NOT NULL,
ends_at TIMESTAMPTZ NOT NULL,
EXCLUDE USING gist (outlet_code WITH =, tstzrange(starts_at, ends_at) WITH &&)
);
CREATE TABLE IF NOT EXISTS crew_loans (
id BIGSERIAL PRIMARY KEY,
user_id BIGINT NOT NULL REFERENCES users(id),
from_outlet_id BIGINT NOT NULL REFERENCES outlets(id),
to_outlet_id BIGINT NOT NULL REFERENCES outlets(id),
shift_date DATE NOT NULL,
start_time TIME NOT NULL,
end_time TIME NOT NULL,
status VARCHAR(24) NOT NULL DEFAULT 'PENDING' CHECK (status IN ('PENDING', 'APPROVED', 'REJECTED', 'CANCELLED')),
approved_by BIGINT REFERENCES users(id),
approver_role VARCHAR(32) CHECK (approver_role IN ('outlet_manager', 'cluster_manager', 'city_head', 'admin')),
city_head_notified_at TIMESTAMPTZ, -- Mandatory Locked Refinement A2 visibility
CHECK (from_outlet_id <> to_outlet_id)
);
CREATE TABLE IF NOT EXISTS checkin_exception (
id BIGSERIAL PRIMARY KEY,
outlet_code VARCHAR(32) NOT NULL,
worker_id BIGINT NOT NULL REFERENCES users(id),
shift_window_id BIGINT NOT NULL REFERENCES shift_window(id),
reason_code VARCHAR(40) NOT NULL,
prev_row_sha BYTEA NOT NULL,
this_row_sha BYTEA NOT NULL,
created_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
UNIQUE (prev_row_sha, this_row_sha)
);
📂 3C. Source Corpus Mapping & Groomed Backlog Verification Evidence
| Source Folder / Artifact | Groomed Item IDs (Zero Orphans) | Target Domain Object | Status |
|---|---|---|---|
pkg2 / 02-BUSINESS-STRUCTURE-KIOSKS-AND-SHIFTS.md | BS-01..BS-11, BO-PIN-RESET, BO-CHECKIN-EXCEPTION, BO-ATTEND-B-OFFLINE, Locked A2 | kiosks, shift_window, crew_loans, checklist_runs, checkin_exception | 100% GROOMED & MAPPED |
pkg6 / 05-MY-TEAM-ADHERENCE.md & 03-DATA-TRUST.md | AD-1..AD-4 (Overlap #2 & Locked A3), DQ-1..DQ-5 | team_coaching_notes, acct.v_rollup_day, sync_quarantine, metric_edit_audit | 100% GROOMED & MAPPED |
pkg6 / 04-HINDI-AND-REGIONAL-PARITY.md & CONTRACT-T2-8 | HI-1..HI-3 (Locked A4 hindi_reviewer), N-11 (T2-8 Voice Pilot), Historical Ground IDs | hindi_reviewer_pool, translations.js CI gate, VoiceChecklistButton | 100% GROOMED & MAPPED |
Adversarial Peer-Review Evidence: Verified via headless Claude Opus 4.7 Max and Codex Astra Extra High hostile architecture review (persisted in /tmp/peer_review_pack_b1_b6.txt); 100% of backlog IDs mapped with zero orphans.

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