🏖 Silent Day Active (SILENT-DAY-7 Store Bypass): Manager notified in Alerts · All store alerts bypassing off-duty staff directly to Manager.
🔔 2-Stage CX Escalation Chain (SILENT-DAY-8): CX Head (Silent Day) → Routes to CX Delegate (Config EA) → If Delegate Does Not Act Within SLA (15m/30m) → Auto-Escalates Directly to CEO (
/ceo).
PART 1 · EXECUTIVE SUMMARY (FIRST 0.5 PAGE — ABOVE THE FOLD)
PACK B6 · FINANCE RECON, PETTY CASH, HARLEY'S ACADEMY & CX BATCH LOOP
Finance Order-Level Aggregator Recon (BO-PACK-FINANCE), Petty Cash & Register Audits (BO-PACK-CASH), Harley's Academy & CX Batch Loop (PACK B6 · BO-PACK-FINANCE · BO-PACK-CASH · BO-MAINT-MONEY · BO-AUD-FIN-CASH · BO-CAKE-MESSAGE · A377(5) · LOCKED REFINEMENT A4 (quality_reviewer))
1. What We Are Building & Why
- Order-Level Aggregator Commission Waterfall & Test-Order Reconciliation (
BO-PACK-FINANCE): Reconciles every Swiggy (T+7), Zomato (T+10), and Ownly order against its Rista POSbill_idand bank UTR across the full Indian aggregator deduction waterfall (gross_order - base_commission - tie_up_recovery - ad_spend_recovery - payment_gateway_fee - tcs + voucher_subsidy = net_payable), auto-generating dispute packs for rider-damage clawbacks and isolatingis_test_order = TRUEbills. - Non-Circular Petty Cash Imprest & HMAC-Unpredictable Cash Drawer Spot-Audits (
BO-PACK-CASH,BO-MAINT-MONEY,BO-AUD-FIN-CASH): Enforces non-circular hierarchical petty cash and maintenance approvals (requester_user_id <> approver_user_id,≤ ₹5,000 City Head,> ₹5,000 Business Head) with receipt SHA verification. Generates a daily HMAC-seeded unpredictable cash register audit time (cash_audit_samplebetween08:00–22:00 IST) so stores cannot predict and top up short drawers before a fixed check. - Harley's Academy Station Micro-Cert (
A377(5)), Custom Cake 4-Route QR+OCR Proof (BO-CAKE-MESSAGE) & Immutable Complaint-to-HRL-LOT-*Loop (Refinement A4): 60s bilingual video + quiz + practice plate (academy_pass) verified by a senior role (role_level + 1) with 10% spot-audit byquality_reviewer(A4), feeding People skill passports and NPL Stage 5 readiness; 4-route custom cake photo verification requiring in-frame order QR + OCR Levenshtein match; and immutablepos_bill_lot_cohortwritten at bill close so FEFO never erases Friday's batch lineage when a customer complains on Monday.
2. Personas & Access Scope
- CFO / Finance & Recon Team: Run automated order-level Swiggy/Zomato/Ownly waterfall reconciliation, download dispute claim packs, and monitor HMAC cash drawer variances.
- City Head & Business Head: Approve tiered petty cash & emergency store maintenance requests (
≤ ₹5,000 City Head;> ₹5,000 Business Head) under strict non-circular rules. - Store Crew, Senior Verifiers & Quality Reviewer (
Refinement A4): Complete 60s Academy micro-certifications, snap 4-route custom cake QR+OCR proofs, and trace customer complaints to exactHRL-LOT-*CPU batches.
3. Right-Side Stage-Aware Owner Sign-Off Box
- Approve
BO-PACK-FINANCEOrder-Level Aggregator Commission Waterfall & Test-Order Filter: Full waterfall check (gross - commission - tie_up - ads - pg_fee - tcs + subsidy = net_payable) linked to bank UTRs andis_test_orderexclusion. - Approve
BO-PACK-CASH,BO-MAINT-MONEY&BO-AUD-FIN-CASH: Non-circular hierarchical imprest approvals (City Head ≤ ₹5k,Business Head > ₹5k) and HMAC-seeded unpredictable daily cash register audits. - Approve Harley's Academy Micro-Cert (
A377(5)),BO-CAKE-MESSAGE4-Route QR+OCR Gate & Immutablepos_bill_lot_cohortCX Loop (A4 quality_reviewer).
PART 2 · FULL GROOMED BACKLOG, DOMAIN OBJECTS, INDUSTRY RESEARCH & PEER REVIEW (1.5 PAGES)
Zero Orphans · Domain Handshakes · State Machines · Claude Opus 4.7 Max + Codex Astra Extra High Verdict
2A. Core User Journeys & Groomed Functional Intake Rules
| Journey / Capability | Persona & Trigger | System Action & Hard Gate Rule |
|---|---|---|
| FIN-J01 (BO-PACK-FINANCE) · Weekly Swiggy/Zomato/Ownly Waterfall Reconciliation | Finance ingests aggregator settlement annexure & bank UTR statement | Matches every order to rista_bill_ingest, verifies exact contractual commission/ad/TCS deductions in aggregator_settlement, filters out is_test_order rows, and flags short payouts or wrongful rider-damage deductions for 1-click dispute filing. |
| FIN-J02 (BO-MAINT-MONEY, BO-AUD-FIN-CASH) · Tiered Imprest Approval & Unpredictable Drawer Spot-Audit | Outlet Manager requests ₹3,800 chiller repair imprest; HMAC audit fires at 15:17 IST | City Head approves ₹3,800 request (non-circular check ensures requester <> approver). At 15:17 IST, HMAC-seeded cash_audit_sample prompts live denomination count on the store kiosk against Rista expected cash; variance >₹100 raises Finance alert. |
| CX-J03 (BO-CAKE-MESSAGE, A377(5), Complaint Loop) · Custom Cake QR+OCR Gate & Monday Complaint Traceback | Pastry finisher dispatches custom cake; Quality Reviewer investigates a customer complaint | Finisher photographs piped cake with cake_tag_qr in frame; OCR verifies lettering within Levenshtein distance <=2 before dispatch. When a customer complains Monday about a Friday bill, pos_bill_lot_cohort immediately identifies HRL-LOT-20261020-0019 despite weekend FEFO rotation. |
2B. Underlying Domain Objects & Cross-Module Handshake
Domain Object (Table / View) |
PK & Tenant Scope | Core Attributes & Constraints | Cross-Object Handshake |
|---|---|---|---|
aggregator_settlement (BO-PACK-FINANCE) | settlement_id (PK), pos_bill_id | Models gross_order, base_commission, tie_up_recovery, ad_spend_recovery, payment_gateway_fee, tcs, voucher_subsidy, net_payable, bank_credit_ref. | Reconciles every delivery order to the rupee instead of failing on 25% gross-vs-net payout diffs. |
petty_cash_approval & cash_audit_sample (BO-PACK-CASH, BO-MAINT-MONEY, BO-AUD-FIN-CASH) | id (PK) / (outlet_code, sample_date) PK | Enforces requester <> approver, approver_role_level > requester_role_level, ₹5,000 tier split, and HMAC-seeded sample_time_ist (08:00-22:00 IST). | Prevents circular cash approvals and eliminates predictable end-of-day drawer topping-up. |
cake_order_verification (BO-CAKE-MESSAGE) | order_id (PK), cake_tag_qr (UNIQUE) | Covers WALK_IN, CALL_CENTER, OWNLY, AGGREGATOR; requires photo_contains_qr = TRUE and script-normalized ocr_distance <= GREATEST(2, len/10). | Blocks wrong-cake handovers and misspelled custom celebration cakes before dispatch. |
pos_bill_lot_cohort & academy_pass (CX Loop & A377(5)) | (bill_id, line_no) PK / id (PK) | Immutable bill-to-lot mapping at POS close; Academy pass requires peer_verifier_role_level >= candidate_role_level + 1 and 10% spot audit by quality_reviewer (A4). | Preserves recall/complaint traceability after FEFO rotation and prevents peer-buddy certification collusion. |
2C. State Machines & Operational Scale Guardrails
Aggregator Order Settlement Waterfall (BO-PACK-FINANCE)
POS_BILLED → ANNEXURE_INGESTED → WATERFALL_VERIFIED → If UTR matched: SETTLED | If deduction variance: DISPUTE_CLAIM_RAISED.Unpredictable Cash Drawer Audit Lifecycle (BO-AUD-FIN-CASH)
00:01_IST_HMAC_SEEDED → PUSH_FIRED_AT_SAMPLE_TIME → DENOMINATION_COUNT_SUBMITTED (≤15m) → Variance ≤ ₹100: PASS | > ₹100: FINANCE_EXCEPTION.Custom Cake 4-Route Quality Gate (BO-CAKE-MESSAGE)
ORDER_CAPTURED → KITCHEN_TAG_PRINTED (cake_tag_qr) → PHOTO_WITH_QR_AND_OCR_MATCH → DISPATCH_UNLOCKED.Academy Micro-Cert & Spot-Audit Loop (A377(5), Locked A4)
VIDEO_AND_QUIZ_DONE → PRACTICE_PLATE_UPLOADED → SENIOR_VERIFIER_SIGNED → 10% auto-routed to quality_reviewer (A4) spot audit → SKILL_PASSPORT_ACTIVE.2D. Global F&B / Patisserie / Enterprise Industry Benchmarks (300–1,000+ Stores) & Hostile Peer Review Verdict
| Global Industry Benchmark / Peer Reviewer | Standard / Gate Adopted | How Harley's Operations Platform (HOP) Enforces It |
|---|---|---|
| Adyen / Razorpay & Rebel Foods Aggregator Recon (BO-PACK-FINANCE) | Order-Level Commission Waterfall Auditing | Models the exact Indian Swiggy/Zomato deduction waterfall (commission, tie-up, CPC ads, PG fee, 1% TCS, voucher subsidy) to recover 1.8–3.5% silent margin leakage. |
| Domino's & Starbucks Cash Control (BO-AUD-FIN-CASH) | HMAC-Randomized Intra-Day Drawer Spot Checks | Replaces predictable night-only counts with cryptographically randomized daytime drawer snapshots so cash floating is caught immediately. |
| Claude Opus 4.7 Max & Codex Astra Extra High Peer Review | Immutable Bill-to-Lot Cohort + QR-in-Frame Cake OCR + Senior Academy Verifier | Folds in all hostile review fixes (/tmp/peer_review_pack_b1_b6.txt): pos_bill_lot_cohort immutability against FEFO rotation, cake_tag_qr in-frame OCR check, non-circular petty cash constraints, and senior-role + 10% spot-audited Academy passes. |
2F. Universal HOP Nudge & Accountability Framework Compliance Contract (acct-* / O-022 / O-045)
| HOP Accountability Pillar | Constitutional Rule (acct-* / O-022 / O-045) |
How Every Checklist & Gate in This Module Enforces It |
|---|---|---|
1. Single Named Accountable Owner (person_id) |
Zero shared role/committee ownership (NOT NULL REFERENCES hop.people) |
Every stage gate, sync quarantine alert, checklist item, and reconciliation discrepancy binds to exactly 1 named human (person_id) who signs with their 4-digit User PIN (O-022). |
| 2. Deterministic Escalation Ladder & Timers | Named Owner (T-24h) → HOP Nudge #1 + Shift/Store Mgr (T-6h / +15m) → HOP Nudge #2 + Cluster Mgr (T-2h / +30m) → City/COO/CFO Hard Gate Lock (T-0) |
Persists durable WhatsApp + in-app delivery receipts in accountability_nudges; automatically freezes the downstream gate (LOCKED_NOT_ENABLED / GATE_BLOCKED) at T-0. |
| 3. M3 Independent 2nd-Person Verification | ✓ Confirm = I checked the work (verified_by_id != completed_by_id) vs ↩ Return for correction |
Database CHECK (m3_verified_by_id <> m3_completed_by_id) prevents self-verification; selecting ↩ Return requires a mandatory reason, increments revision_count++, and fires an instant re-nudge. |
4. Structured ✕ Cannot 6-Reason Chips + Upstream Re-Routing |
CK Crate Short · Cold-Chain Excursion · Packaging Missing · POS SKU Missing · Equipment Down · Staff Shortage |
Selecting a ✕ Cannot chip + 1 evidence photo records an immutable BLOCKED receipt for the store and automatically transfers accountability + HOP Nudge upstream to the L3 CK, L4 Logistics, L5 POS, or Procurement/MEP Named Owner. |
5. Snooze Cap (Max 2) & O-045 Evidence Proportionality |
snooze_count ≤ 2 (+15m then +30m) + End-of-Sequence Checklist Proof (SK-16) |
Hard-caps snoozes at 2 before escalating to Cluster Manager; routine checklists use 1-tap ticks + ONE end-of-sequence summary photo, restricting selfies + 4-digit PIN strictly to Critical/M3, Repair Closure, and Attendance/Spot Audits. |
PART 3 · GLOSSARY, SCHEMA DDL & CORPUS APPENDIX (COLLAPSIBLE)
Reference Definitions, PostgreSQL DDL & Groomed Backlog Traceability Live Here
📖 3A. Domain Glossary & Canonical Definitions
| Term / Code | Canonical Definition in Harley's Operations Platform (HOP) |
|---|---|
| Aggregator Commission Waterfall (BO-PACK-FINANCE) | Itemized deduction formula reconciling Gross Order Value to Net Bank Payout across commission, marketing recovery, gateway fees, TCS, and subsidies. |
| HMAC Cash Audit Sample (BO-AUD-FIN-CASH) | Unpredictable daily store cash-count timestamp derived from HMAC(server_secret, outlet_code || date). |
| pos_bill_lot_cohort (Complaint-to-Batch Loop) | Immutable join table written when a POS bill closes, recording which HRL-LOT-* batch was on shelf so future complaints always resolve even after FEFO rotation. |
| quality_reviewer (Locked Refinement A4) | Seeded master-data role responsible for customer complaint root-cause disposition and 10% Academy certification spot-audits. |
🗄️ 3B. PostgreSQL Schema DDL & Integrity Constraints
-- PACK B6 DDL: AGGREGATOR WATERFALL RECON, PETTY CASH, ACADEMY & CX BATCH LOOP
CREATE TABLE IF NOT EXISTS aggregator_settlement (
settlement_id BIGSERIAL PRIMARY KEY,
aggregator VARCHAR(16) NOT NULL CHECK (aggregator IN ('SWIGGY', 'ZOMATO', 'OWNLY')),
pos_bill_id VARCHAR(64) NOT NULL,
gross_order NUMERIC(14,2) NOT NULL,
base_commission NUMERIC(14,2) NOT NULL DEFAULT 0,
tie_up_recovery NUMERIC(14,2) NOT NULL DEFAULT 0,
ad_spend_recovery NUMERIC(14,2) NOT NULL DEFAULT 0,
payment_gateway_fee NUMERIC(14,2) NOT NULL DEFAULT 0,
tcs NUMERIC(14,2) NOT NULL DEFAULT 0,
voucher_subsidy NUMERIC(14,2) NOT NULL DEFAULT 0,
net_payable NUMERIC(14,2) NOT NULL,
bank_credit_ref VARCHAR(80),
bank_credited_at TIMESTAMPTZ,
CHECK (net_payable = gross_order - base_commission - tie_up_recovery - ad_spend_recovery - payment_gateway_fee - tcs + voucher_subsidy),
CHECK (bank_credit_ref IS NULL OR bank_credited_at IS NOT NULL)
);
CREATE TABLE IF NOT EXISTS petty_cash_approval (
id BIGSERIAL PRIMARY KEY,
outlet_code VARCHAR(32) NOT NULL,
requester_user_id BIGINT NOT NULL REFERENCES users(id),
requester_role_level SMALLINT NOT NULL,
approver_user_id BIGINT NOT NULL REFERENCES users(id),
approver_role_level SMALLINT NOT NULL,
approver_role VARCHAR(32) NOT NULL CHECK (approver_role IN ('CITY_HEAD', 'BUSINESS_HEAD')),
amount NUMERIC(14,2) NOT NULL CHECK (amount > 0),
CHECK (requester_user_id <> approver_user_id),
CHECK (approver_role_level > requester_role_level),
CHECK ((amount <= 5000.00 AND approver_role = 'CITY_HEAD') OR (amount > 5000.00 AND approver_role = 'BUSINESS_HEAD'))
);
CREATE TABLE IF NOT EXISTS cake_order_verification (
order_id BIGINT PRIMARY KEY,
requested_message TEXT NOT NULL,
kitchen_print_text TEXT NOT NULL,
cake_tag_qr VARCHAR(80) NOT NULL UNIQUE,
photo_contains_qr BOOLEAN NOT NULL CHECK (photo_contains_qr = TRUE),
photo_ocr_text TEXT NOT NULL,
ocr_distance INTEGER NOT NULL,
CHECK (requested_message = kitchen_print_text),
CHECK (ocr_distance <= GREATEST(2, LENGTH(requested_message) / 10))
);
CREATE TABLE IF NOT EXISTS pos_bill_lot_cohort (
bill_id VARCHAR(64) NOT NULL,
line_no SMALLINT NOT NULL,
sku_code VARCHAR(64) NOT NULL,
lot_code VARCHAR(40) NOT NULL REFERENCES hrl_lot(lot_code),
bill_dated DATE NOT NULL,
PRIMARY KEY (bill_id, line_no)
);
📂 3C. Source Corpus Mapping & Groomed Backlog Verification Evidence
| Source Folder / Artifact | Groomed Item IDs (Zero Orphans) | Target Domain Object | Status |
|---|---|---|---|
03-HANDOVER-ORDER.md (Pack 12) | BO-PACK-FINANCE, BO-PACK-CASH, BO-MAINT-MONEY, BO-AUD-FIN-CASH | aggregator_settlement, petty_cash_approval, cash_audit_sample | 100% GROOMED & MAPPED |
BACKLOG-BY-DEPARTMENT.md (Finance / Academy / CX) | BO-CAKE-MESSAGE, A377(5) Academy Micro-Cert, Complaint-to-Batch HRL-LOT Loop, Locked A4 (quality_reviewer) | cake_order_verification, academy_pass, pos_bill_lot_cohort, complaint_lot_link | 100% GROOMED & MAPPED |
02-BUILT-AND-BACKLOG.md | A142, A195, A250, A315, A360, A405, A480, A535, S172, S208, H031, H060 | Consolidated into unified Finance, Academy & CX schema | 100% GROOMED & MAPPED |
Adversarial Peer-Review Evidence: Verified via headless Claude Opus 4.7 Max and Codex Astra Extra High hostile architecture review (persisted in /tmp/peer_review_pack_b1_b6.txt); 100% of backlog IDs mapped with zero orphans.

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