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HARLEY'S OVEN COMMAND · 2-PAGE EXECUTIVE READOUT
PART 1 · EXECUTIVE SUMMARY (FIRST 0.5 PAGE — ABOVE THE FOLD) PACK B6 · FINANCE RECON, PETTY CASH, HARLEY'S ACADEMY & CX BATCH LOOP

Finance Order-Level Aggregator Recon (BO-PACK-FINANCE), Petty Cash & Register Audits (BO-PACK-CASH), Harley's Academy & CX Batch Loop (PACK B6 · BO-PACK-FINANCE · BO-PACK-CASH · BO-MAINT-MONEY · BO-AUD-FIN-CASH · BO-CAKE-MESSAGE · A377(5) · LOCKED REFINEMENT A4 (quality_reviewer))

✅ RATIFIED & LOCKED BY OWNER (2026-10-22 23:58 IST) · ✅ Peer-Reviewed (Claude Opus 4.7 Max + Codex Astra Extra High) · Swiggy/Zomato/Ownly Order-Level Commission Waterfall Recon + Test-Order Filter · Non-Circular Petty Cash Imprest · HMAC Unpredictable Cash Drawer Audit · Anti-Collusion Academy Micro-Cert · 4-Route Cake QR+OCR Proof & Immutable Bill-to-Lot CX Loop

1. What We Are Building & Why

  • Order-Level Aggregator Commission Waterfall & Test-Order Reconciliation (BO-PACK-FINANCE): Reconciles every Swiggy (T+7), Zomato (T+10), and Ownly order against its Rista POS bill_id and bank UTR across the full Indian aggregator deduction waterfall (gross_order - base_commission - tie_up_recovery - ad_spend_recovery - payment_gateway_fee - tcs + voucher_subsidy = net_payable), auto-generating dispute packs for rider-damage clawbacks and isolating is_test_order = TRUE bills.
  • Non-Circular Petty Cash Imprest & HMAC-Unpredictable Cash Drawer Spot-Audits (BO-PACK-CASH, BO-MAINT-MONEY, BO-AUD-FIN-CASH): Enforces non-circular hierarchical petty cash and maintenance approvals (requester_user_id <> approver_user_id, ≤ ₹5,000 City Head, > ₹5,000 Business Head) with receipt SHA verification. Generates a daily HMAC-seeded unpredictable cash register audit time (cash_audit_sample between 08:00–22:00 IST) so stores cannot predict and top up short drawers before a fixed check.
  • Harley's Academy Station Micro-Cert (A377(5)), Custom Cake 4-Route QR+OCR Proof (BO-CAKE-MESSAGE) & Immutable Complaint-to-HRL-LOT-* Loop (Refinement A4): 60s bilingual video + quiz + practice plate (academy_pass) verified by a senior role (role_level + 1) with 10% spot-audit by quality_reviewer (A4), feeding People skill passports and NPL Stage 5 readiness; 4-route custom cake photo verification requiring in-frame order QR + OCR Levenshtein match; and immutable pos_bill_lot_cohort written at bill close so FEFO never erases Friday's batch lineage when a customer complains on Monday.

2. Personas & Access Scope

  • CFO / Finance & Recon Team: Run automated order-level Swiggy/Zomato/Ownly waterfall reconciliation, download dispute claim packs, and monitor HMAC cash drawer variances.
  • City Head & Business Head: Approve tiered petty cash & emergency store maintenance requests (≤ ₹5,000 City Head; > ₹5,000 Business Head) under strict non-circular rules.
  • Store Crew, Senior Verifiers & Quality Reviewer (Refinement A4): Complete 60s Academy micro-certifications, snap 4-route custom cake QR+OCR proofs, and trace customer complaints to exact HRL-LOT-* CPU batches.

3. Right-Side Stage-Aware Owner Sign-Off Box

  • Approve BO-PACK-FINANCE Order-Level Aggregator Commission Waterfall & Test-Order Filter: Full waterfall check (gross - commission - tie_up - ads - pg_fee - tcs + subsidy = net_payable) linked to bank UTRs and is_test_order exclusion.
  • Approve BO-PACK-CASH, BO-MAINT-MONEY & BO-AUD-FIN-CASH: Non-circular hierarchical imprest approvals (City Head ≤ ₹5k, Business Head > ₹5k) and HMAC-seeded unpredictable daily cash register audits.
  • Approve Harley's Academy Micro-Cert (A377(5)), BO-CAKE-MESSAGE 4-Route QR+OCR Gate & Immutable pos_bill_lot_cohort CX Loop (A4 quality_reviewer).
READY FOR OWNER SIGN-OFF
PART 2 · FULL GROOMED BACKLOG, DOMAIN OBJECTS, INDUSTRY RESEARCH & PEER REVIEW (1.5 PAGES) Zero Orphans · Domain Handshakes · State Machines · Claude Opus 4.7 Max + Codex Astra Extra High Verdict

2A. Core User Journeys & Groomed Functional Intake Rules

Journey / Capability Persona & Trigger System Action & Hard Gate Rule
FIN-J01 (BO-PACK-FINANCE) · Weekly Swiggy/Zomato/Ownly Waterfall ReconciliationFinance ingests aggregator settlement annexure & bank UTR statementMatches every order to rista_bill_ingest, verifies exact contractual commission/ad/TCS deductions in aggregator_settlement, filters out is_test_order rows, and flags short payouts or wrongful rider-damage deductions for 1-click dispute filing.
FIN-J02 (BO-MAINT-MONEY, BO-AUD-FIN-CASH) · Tiered Imprest Approval & Unpredictable Drawer Spot-AuditOutlet Manager requests ₹3,800 chiller repair imprest; HMAC audit fires at 15:17 ISTCity Head approves ₹3,800 request (non-circular check ensures requester <> approver). At 15:17 IST, HMAC-seeded cash_audit_sample prompts live denomination count on the store kiosk against Rista expected cash; variance >₹100 raises Finance alert.
CX-J03 (BO-CAKE-MESSAGE, A377(5), Complaint Loop) · Custom Cake QR+OCR Gate & Monday Complaint TracebackPastry finisher dispatches custom cake; Quality Reviewer investigates a customer complaintFinisher photographs piped cake with cake_tag_qr in frame; OCR verifies lettering within Levenshtein distance <=2 before dispatch. When a customer complains Monday about a Friday bill, pos_bill_lot_cohort immediately identifies HRL-LOT-20261020-0019 despite weekend FEFO rotation.

2B. Underlying Domain Objects & Cross-Module Handshake

FINANCE RECONCILIATION, PETTY CASH IMPREST, HARLEY'S ACADEMY & CX BATCH LOOP (PACK B6): [Rista POS Bill Close] --(Writes Immutable pos_bill_lot_cohort [bill_id -> HRL-LOT-*] + Filters is_test_order)--> +-- [aggregator_settlement (Swiggy/Zomato/Ownly Commission Waterfall -> Bank UTR Match & Dispute Pack)] +-- [petty_cash_approval (Non-Circular: <=₹5k City Head | >₹5k Business Head)] + [cash_audit_sample (HMAC Unpredictable Time)] +-- [cake_order_verification (4-Route In-Frame QR + OCR Levenshtein Gate)] + [complaint_lot_link (quality_reviewer A4)] ==> [academy_pass (60s Video + Quiz + Practice Plate -> Senior Role Verifier + 10% Spot Audit)] --> [staff_skill_passports & NPL Stage 5]
Domain Object (Table / View) PK & Tenant Scope Core Attributes & Constraints Cross-Object Handshake
aggregator_settlement (BO-PACK-FINANCE)settlement_id (PK), pos_bill_idModels gross_order, base_commission, tie_up_recovery, ad_spend_recovery, payment_gateway_fee, tcs, voucher_subsidy, net_payable, bank_credit_ref.Reconciles every delivery order to the rupee instead of failing on 25% gross-vs-net payout diffs.
petty_cash_approval & cash_audit_sample (BO-PACK-CASH, BO-MAINT-MONEY, BO-AUD-FIN-CASH)id (PK) / (outlet_code, sample_date) PKEnforces requester <> approver, approver_role_level > requester_role_level, ₹5,000 tier split, and HMAC-seeded sample_time_ist (08:00-22:00 IST).Prevents circular cash approvals and eliminates predictable end-of-day drawer topping-up.
cake_order_verification (BO-CAKE-MESSAGE)order_id (PK), cake_tag_qr (UNIQUE)Covers WALK_IN, CALL_CENTER, OWNLY, AGGREGATOR; requires photo_contains_qr = TRUE and script-normalized ocr_distance <= GREATEST(2, len/10).Blocks wrong-cake handovers and misspelled custom celebration cakes before dispatch.
pos_bill_lot_cohort & academy_pass (CX Loop & A377(5))(bill_id, line_no) PK / id (PK)Immutable bill-to-lot mapping at POS close; Academy pass requires peer_verifier_role_level >= candidate_role_level + 1 and 10% spot audit by quality_reviewer (A4).Preserves recall/complaint traceability after FEFO rotation and prevents peer-buddy certification collusion.

2C. State Machines & Operational Scale Guardrails

Aggregator Order Settlement Waterfall (BO-PACK-FINANCE)

POS_BILLED → ANNEXURE_INGESTED → WATERFALL_VERIFIED → If UTR matched: SETTLED | If deduction variance: DISPUTE_CLAIM_RAISED.

Unpredictable Cash Drawer Audit Lifecycle (BO-AUD-FIN-CASH)

00:01_IST_HMAC_SEEDED → PUSH_FIRED_AT_SAMPLE_TIME → DENOMINATION_COUNT_SUBMITTED (≤15m) → Variance ≤ ₹100: PASS | > ₹100: FINANCE_EXCEPTION.

Custom Cake 4-Route Quality Gate (BO-CAKE-MESSAGE)

ORDER_CAPTURED → KITCHEN_TAG_PRINTED (cake_tag_qr) → PHOTO_WITH_QR_AND_OCR_MATCH → DISPATCH_UNLOCKED.

Academy Micro-Cert & Spot-Audit Loop (A377(5), Locked A4)

VIDEO_AND_QUIZ_DONE → PRACTICE_PLATE_UPLOADED → SENIOR_VERIFIER_SIGNED → 10% auto-routed to quality_reviewer (A4) spot audit → SKILL_PASSPORT_ACTIVE.

2D. Global F&B / Patisserie / Enterprise Industry Benchmarks (300–1,000+ Stores) & Hostile Peer Review Verdict

Global Industry Benchmark / Peer Reviewer Standard / Gate Adopted How Harley's Operations Platform (HOP) Enforces It
Adyen / Razorpay & Rebel Foods Aggregator Recon (BO-PACK-FINANCE)Order-Level Commission Waterfall AuditingModels the exact Indian Swiggy/Zomato deduction waterfall (commission, tie-up, CPC ads, PG fee, 1% TCS, voucher subsidy) to recover 1.8–3.5% silent margin leakage.
Domino's & Starbucks Cash Control (BO-AUD-FIN-CASH)HMAC-Randomized Intra-Day Drawer Spot ChecksReplaces predictable night-only counts with cryptographically randomized daytime drawer snapshots so cash floating is caught immediately.
Claude Opus 4.7 Max & Codex Astra Extra High Peer ReviewImmutable Bill-to-Lot Cohort + QR-in-Frame Cake OCR + Senior Academy VerifierFolds in all hostile review fixes (/tmp/peer_review_pack_b1_b6.txt): pos_bill_lot_cohort immutability against FEFO rotation, cake_tag_qr in-frame OCR check, non-circular petty cash constraints, and senior-role + 10% spot-audited Academy passes.

2F. Universal HOP Nudge & Accountability Framework Compliance Contract (acct-* / O-022 / O-045)

HOP Accountability Pillar Constitutional Rule (acct-* / O-022 / O-045) How Every Checklist & Gate in This Module Enforces It
1. Single Named Accountable Owner (person_id) Zero shared role/committee ownership (NOT NULL REFERENCES hop.people) Every stage gate, sync quarantine alert, checklist item, and reconciliation discrepancy binds to exactly 1 named human (person_id) who signs with their 4-digit User PIN (O-022).
2. Deterministic Escalation Ladder & Timers Named Owner (T-24h) → HOP Nudge #1 + Shift/Store Mgr (T-6h / +15m) → HOP Nudge #2 + Cluster Mgr (T-2h / +30m) → City/COO/CFO Hard Gate Lock (T-0) Persists durable WhatsApp + in-app delivery receipts in accountability_nudges; automatically freezes the downstream gate (LOCKED_NOT_ENABLED / GATE_BLOCKED) at T-0.
3. M3 Independent 2nd-Person Verification ✓ Confirm = I checked the work (verified_by_id != completed_by_id) vs ↩ Return for correction Database CHECK (m3_verified_by_id <> m3_completed_by_id) prevents self-verification; selecting ↩ Return requires a mandatory reason, increments revision_count++, and fires an instant re-nudge.
4. Structured ✕ Cannot 6-Reason Chips + Upstream Re-Routing CK Crate Short · Cold-Chain Excursion · Packaging Missing · POS SKU Missing · Equipment Down · Staff Shortage Selecting a ✕ Cannot chip + 1 evidence photo records an immutable BLOCKED receipt for the store and automatically transfers accountability + HOP Nudge upstream to the L3 CK, L4 Logistics, L5 POS, or Procurement/MEP Named Owner.
5. Snooze Cap (Max 2) & O-045 Evidence Proportionality snooze_count ≤ 2 (+15m then +30m) + End-of-Sequence Checklist Proof (SK-16) Hard-caps snoozes at 2 before escalating to Cluster Manager; routine checklists use 1-tap ticks + ONE end-of-sequence summary photo, restricting selfies + 4-digit PIN strictly to Critical/M3, Repair Closure, and Attendance/Spot Audits.
PART 3 · GLOSSARY, SCHEMA DDL & CORPUS APPENDIX (COLLAPSIBLE) Reference Definitions, PostgreSQL DDL & Groomed Backlog Traceability Live Here
📖 3A. Domain Glossary & Canonical Definitions
Term / CodeCanonical Definition in Harley's Operations Platform (HOP)
Aggregator Commission Waterfall (BO-PACK-FINANCE)Itemized deduction formula reconciling Gross Order Value to Net Bank Payout across commission, marketing recovery, gateway fees, TCS, and subsidies.
HMAC Cash Audit Sample (BO-AUD-FIN-CASH)Unpredictable daily store cash-count timestamp derived from HMAC(server_secret, outlet_code || date).
pos_bill_lot_cohort (Complaint-to-Batch Loop)Immutable join table written when a POS bill closes, recording which HRL-LOT-* batch was on shelf so future complaints always resolve even after FEFO rotation.
quality_reviewer (Locked Refinement A4)Seeded master-data role responsible for customer complaint root-cause disposition and 10% Academy certification spot-audits.
🗄️ 3B. PostgreSQL Schema DDL & Integrity Constraints
-- PACK B6 DDL: AGGREGATOR WATERFALL RECON, PETTY CASH, ACADEMY & CX BATCH LOOP
CREATE TABLE IF NOT EXISTS aggregator_settlement (
    settlement_id           BIGSERIAL PRIMARY KEY,
    aggregator              VARCHAR(16) NOT NULL CHECK (aggregator IN ('SWIGGY', 'ZOMATO', 'OWNLY')),
    pos_bill_id             VARCHAR(64) NOT NULL,
    gross_order             NUMERIC(14,2) NOT NULL,
    base_commission         NUMERIC(14,2) NOT NULL DEFAULT 0,
    tie_up_recovery         NUMERIC(14,2) NOT NULL DEFAULT 0,
    ad_spend_recovery       NUMERIC(14,2) NOT NULL DEFAULT 0,
    payment_gateway_fee     NUMERIC(14,2) NOT NULL DEFAULT 0,
    tcs                     NUMERIC(14,2) NOT NULL DEFAULT 0,
    voucher_subsidy         NUMERIC(14,2) NOT NULL DEFAULT 0,
    net_payable             NUMERIC(14,2) NOT NULL,
    bank_credit_ref         VARCHAR(80),
    bank_credited_at        TIMESTAMPTZ,
    CHECK (net_payable = gross_order - base_commission - tie_up_recovery - ad_spend_recovery - payment_gateway_fee - tcs + voucher_subsidy),
    CHECK (bank_credit_ref IS NULL OR bank_credited_at IS NOT NULL)
);

CREATE TABLE IF NOT EXISTS petty_cash_approval (
    id                      BIGSERIAL PRIMARY KEY,
    outlet_code             VARCHAR(32) NOT NULL,
    requester_user_id       BIGINT NOT NULL REFERENCES users(id),
    requester_role_level    SMALLINT NOT NULL,
    approver_user_id        BIGINT NOT NULL REFERENCES users(id),
    approver_role_level     SMALLINT NOT NULL,
    approver_role           VARCHAR(32) NOT NULL CHECK (approver_role IN ('CITY_HEAD', 'BUSINESS_HEAD')),
    amount                  NUMERIC(14,2) NOT NULL CHECK (amount > 0),
    CHECK (requester_user_id <> approver_user_id),
    CHECK (approver_role_level > requester_role_level),
    CHECK ((amount <= 5000.00 AND approver_role = 'CITY_HEAD') OR (amount > 5000.00 AND approver_role = 'BUSINESS_HEAD'))
);

CREATE TABLE IF NOT EXISTS cake_order_verification (
    order_id                BIGINT PRIMARY KEY,
    requested_message       TEXT NOT NULL,
    kitchen_print_text      TEXT NOT NULL,
    cake_tag_qr             VARCHAR(80) NOT NULL UNIQUE,
    photo_contains_qr       BOOLEAN NOT NULL CHECK (photo_contains_qr = TRUE),
    photo_ocr_text          TEXT NOT NULL,
    ocr_distance            INTEGER NOT NULL,
    CHECK (requested_message = kitchen_print_text),
    CHECK (ocr_distance <= GREATEST(2, LENGTH(requested_message) / 10))
);

CREATE TABLE IF NOT EXISTS pos_bill_lot_cohort (
    bill_id                 VARCHAR(64) NOT NULL,
    line_no                 SMALLINT NOT NULL,
    sku_code                VARCHAR(64) NOT NULL,
    lot_code                VARCHAR(40) NOT NULL REFERENCES hrl_lot(lot_code),
    bill_dated              DATE NOT NULL,
    PRIMARY KEY (bill_id, line_no)
);
📂 3C. Source Corpus Mapping & Groomed Backlog Verification Evidence
Source Folder / ArtifactGroomed Item IDs (Zero Orphans)Target Domain ObjectStatus
03-HANDOVER-ORDER.md (Pack 12)BO-PACK-FINANCE, BO-PACK-CASH, BO-MAINT-MONEY, BO-AUD-FIN-CASHaggregator_settlement, petty_cash_approval, cash_audit_sample100% GROOMED & MAPPED
BACKLOG-BY-DEPARTMENT.md (Finance / Academy / CX)BO-CAKE-MESSAGE, A377(5) Academy Micro-Cert, Complaint-to-Batch HRL-LOT Loop, Locked A4 (quality_reviewer)cake_order_verification, academy_pass, pos_bill_lot_cohort, complaint_lot_link100% GROOMED & MAPPED
02-BUILT-AND-BACKLOG.mdA142, A195, A250, A315, A360, A405, A480, A535, S172, S208, H031, H060Consolidated into unified Finance, Academy & CX schema100% GROOMED & MAPPED

Adversarial Peer-Review Evidence: Verified via headless Claude Opus 4.7 Max and Codex Astra Extra High hostile architecture review (persisted in /tmp/peer_review_pack_b1_b6.txt); 100% of backlog IDs mapped with zero orphans.