OneOps🏖 Silent Day Active (SILENT-DAY-7 Store Bypass): Manager notified in Alerts · All store alerts bypassing off-duty staff directly to Manager.
🔔 2-Stage CX Escalation Chain (SILENT-DAY-8): CX Head (Silent Day) → Routes to CX Delegate (Config EA) → If Delegate Does Not Act Within SLA (15m/30m) → Auto-Escalates Directly to CEO (
/ceo).
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AUD-1..14 · MANAGER PHYSICAL VISIT & BLIND VERIFICATION ENGINE
Enterprise Audit, Manager Outlet Check-In & 7-Day Coverage Hub
Physical visits to 2–3 outlets/day, 100% weekly store coverage, mandatory live audit photos, blind cash/stock drops, and CAPA routing.
My Daily Visit Quota
2 / 3 Outlets Visited Today
Weekly Outlet Coverage
5 / 6 Outlets Covered (83%)
⚠ Needs Visit Today
KOK (6d since last visit — Nudge Active)
Audit Photos Posted (7d)
28 Photos
📍 1. Manager Physical Outlet Visit & 7-Day Coverage Command Center (2–3 Visits/Day · 100% Weekly Coverage)
Every Cluster/Area Manager visits 2–3 outlets daily and covers 100% of assigned outlets every 7 days with mandatory live FOH/BOH/Selfie photos.
| Outlet | Last Physical Visit | Visiting Manager | Audit Score | Mandatory Audit Photos | Weekly Coverage & Nudge Status | Action |
|---|---|---|---|---|---|---|
| NAN · Nanakramguda Flagship | Visited 2h ago (Today 10:40 IST · 26m on-site) | Vikram · Cluster Manager | 94% | FOH Pastry Case (10:42), Chiller #1 +3.2°C (10:45), Vikram Check-In Selfie | COVERED THIS WEEK Covered Today (Quota #1 of 3) | |
| JUB · Jubilee Hills Road 45 | Visited 4h ago (Today 08:55 IST · 22m on-site) | Vikram · Cluster Manager | 96% | FOH Display Case (08:58), BOH Reach-In +2.8°C, Vikram Check-In Selfie | COVERED THIS WEEK Covered Today (Quota #2 of 3) | |
| GACH · Gachibowli DLF Cyber | Visited 2d ago (20 Oct 16:20 IST · 24m on-site) | Ananya Reddy · Cluster Lead | 91% | FOH Counter, Milk Chiller Probe, Ananya Check-In Selfie | COVERED THIS WEEK Covered This Week (2d ago) | |
| KOK · Kokapet Financial District | 6d since last visit (16 Oct 15:10 IST) | Vikram · Cluster Manager (Assigned Today) | 86% | 0 Photos This Week (Mandatory on Check-In) | NUDGE ACTIVE · DUE TODAY ⚠️ Needs Visit Today: 6d since last visit — Nudge Active (Assigned Quota #3 of 3) | |
| BJR · Banjara Hills Road 12 | Visited 3d ago (19 Oct 11:30 IST · 29m on-site) | Vikram · Cluster Manager | 93% | FOH Showcase, BOH Chiller, Vikram Check-In Selfie | COVERED THIS WEEK Covered This Week (3d ago) | |
| HITECH · Hitech City Cyber Towers | Visited 4d ago (18 Oct 17:05 IST · 21m on-site) | Ananya Reddy · Cluster Lead | 95% | FOH Counter, BOH Probe, Ananya Check-In Selfie | COVERED THIS WEEK Covered This Week (4d ago) |
📍 Manager Outlet Check-In & 5-Point Quick Review (POST /audits/manager-checkin)
Captures Kiosk QR / Geofence proof, 5-point quick review scores, and 3 mandatory live audit photos.
📚 Multi-Unit QSR/Café Field Audit Assignment & Nudge Protocol (Starbucks DM Walk / Sweetgreen Field Cadence):
Managers are auto-assigned 2–3 physical store visits/day so all 6 cluster stores reach 100% weekly coverage.
Any outlet ≥5 days since last physical check-in triggers a 09:00 IST Morning Route Nudge (WhatsApp + In-App) and escalates at 15:00 IST to Ops Head if unvisited.
2. 8 Auto-Triggered Verification Domains (AUD-PEOPLE .. AUD-BRAND-FOH)
Continuous event-driven audits linked directly to Presence Radar, Cold-Chain Probes, Compliance Vault, and NPL Showcase.
AUD-PEOPLEVERIFIED
Headcount + Live Selfie & 4-Digit PIN
Trigger: Shift Opening + Random Mid-Shift Pulse
18/19 rostered crew verified via live kiosk selfie + 4-digit PIN; 1 inter-outlet loan (JUB->NAN) active.
AUD-HYGIENEPASS (100%)
Personal Grooming, Handwash & FoSTaC Check
Trigger: Before Shift A (06:45) & Shift B (10:45)
All 6 BOH & 9 FOH handlers verified with valid FoSTaC & medical certificates; zero expired medicals on food stations.
AUD-FOODON TRACK
Chiller >+5°C Breach & HRL-LOT-* Expiry Audit
Trigger: Auto-Triggered on Probe >+5°C or Lot <24h to Expiry
4/4 cold-chain chiller probes within +2°C..+4°C target; HRL-LOT-20261022-MED01 shelf-life verified.
AUD-CASH-ACCTBLIND ENTRY REQUIRED
Blind Cash Drawer Drop (Physical Denomination First)
Trigger: Shift Handover & Unannounced Float Audit
Auditor MUST submit physical ₹500 / ₹200 / ₹100 note counts BEFORE Rista POS expected cash is revealed.
AUD-INV-STOCKBLIND COUNT DUE
Ghost Stock-Out Blind Cycle Count
Trigger: Auto-Triggered when Top-20 Hero SKU toggled Out-of-Stock >45m
Enter physical tray/tub count for Saffron Tres Leches Tub (SKU-TRL-SAF) BEFORE Odoo/Rista book stock is revealed.
AUD-ASSETVERIFIED
Physical HRL-AST-* QR Scan & Preventive Check
Trigger: Weekly AMC Schedule & Post-Repair Verification
La Marzocco Linea PB (HRL-AST-NAN-001) & Rational iCombi (HRL-AST-NAN-002) QR tags scanned on site.
AUD-COMPLIANCEREADY (14s)
60-Second Statutory Inspector Readiness Drill
Trigger: Monthly Mock Drill & Expiring Licence Window (<30d)
1-Tap Inspector Packet (FSSAI, Fire NOC, Trade Licence, Pest Control, Water Test) retrieved in 14 seconds.
AUD-BRAND-FOH96% SCORE
Display Planogram, Medovik Case & Allergen Tag Audit
Trigger: Daily 11:00 AM Peak Readiness
Pastry glass illumination, gold price tags, and allergen icons verified across 18 display SKUs.
3. Blind Cash Drawer Drop (AUD-CASH-ACCT)
Physical denomination count MUST be committed before Rista POS expected cash is revealed.
🔒 Blind-Entry Lock Active (AUD-CASH-ACCT): Rista POS Expected Cash is hidden until you submit physical denomination counts above.
4. Ghost Stock-Out Blind Cycle Count (AUD-INV-STOCK)
Triggered when a Top-20 Hero SKU is marked Out-of-Stock >45m. Enter physical shelf count before book stock is revealed.
🔒 Blind-Entry Lock Active (AUD-INV-STOCK): Odoo/Rista Book Stock is hidden until physical shelf count is submitted.
5. 1-Tap 10-Minute Manager / Cluster Rapid Spot Audit
Generates a 6-item high-risk verification packet across Cold-Chain, Blind Cash, Hero Stock, Hygiene, Assets, and Licences.
| Item | Domain | 10-Minute On-Floor Verification Prompt | Gate Type |
|---|---|---|---|
| SP-01 | AUD-FOOD | Probe Main Cake Display Chiller #1 & verify core temp is between +2.0°C and +4.0°C | CRITICAL KNOCK-OUT |
| SP-02 | AUD-CASH-ACCT | Perform Blind Drawer Count (₹500/₹200/₹100 notes) before opening Rista Z-report | CRITICAL KNOCK-OUT |
| SP-03 | AUD-INV-STOCK | Blind-count Classic Medovik Slices & Saffron Tres Leches Tubs in BOH reach-in | WEIGHTED |
| SP-04 | AUD-HYGIENE | Verify all active BOH/Espresso staff have hairnets, clean aprons, and zero wristwatches | CRITICAL KNOCK-OUT |
| SP-05 | AUD-ASSET | Scan HRL-AST-001 Espresso Group-Head pressure gauge (target 9.0 bar) | WEIGHTED |
| SP-06 | AUD-COMPLIANCE | Open 1-Tap Inspector Mode on Kiosk and verify FSSAI & Fire NOC PDFs render in <15s | WEIGHTED |
6. Scheduled Outlet Audits, Weighted Scoring & Auto-Spawned CAPAs
Any Critical Food Safety or Statutory Knock-Out Breach forces an immediate CAPA ticket into Maintenance or Compliance queues.
| Audit ID & Scope | Checklist & Key Finding | Score & Knock-Out | Status & CAPA Link | Action |
|---|---|---|---|---|
| AUD-2026-1022-NAN NAN · Ananya Reddy (Cluster Lead) | Weekly Flagship Food Safety, Cash & Brand Audit Finding: Chiller #2 gasket minor wear; Fire NOC renewal 18 days out | 94% 0 KNOCK-OUTS | COMPLETED CAPA-NAN-401 -> maintenance_cases | |
| AUD-2026-1022-JUB JUB · Vikram Sethi (Quality Reviewer) | Unannounced Evening Peak Hygiene & Cold-Chain Audit Finding: BOH Pastry Finisher batch label missing secondary timestamp on 2 trays | 88% 0 KNOCK-OUTS | CAPA REQUIRED Pending CAPA Spawn | |
| AUD-2026-1022-GACH GACH · Ananya Reddy (Cluster Lead) | Express Café Cash Float & Ghost Stock-Out Audit Finding: Under-counter milk chiller read +6.4°C for >35 mins without escalation note | 79% KNOCK-OUT BREACH | ZERO-TOLERANCE KNOCK-OUT Pending Urgent CAPA |