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Outlet Summary

Maintenance Helpdesk & SLA Command

6-State Closed-Loop Helpdesk: Reported → Qualified → Assigned → In Progress → Work Done (Pending Verify) → Closed & Verified (2nd-Person Lock).

Open Cases at Outlet1 ActiveNAN · Machinery, Civil & IT

P1 Critical / SLA At Risk0 P1 Critical4h Response SLA · Tech En Route

Covered by AMC / Warranty83% CoveredColdChain Care · CaféTech · BakeServ

Awaiting Operator Verify0 PendingMandatory 2nd-Person Sign-Off

Resolved (Last 30d)19 Closed96.4% Within SLA

Report a facility issue (1-Tap Store Operator Ticket)

Select tagged equipment or facility zone; auto-routes to AMC vendor if covered under warranty/AMC.

S3 Photo Evidence Supported

All Cases Logged at Outlet (Operator & Central Helpdesk View)

Complete live log of every breakdown, preventive service call, AMC dispatch, and 2nd-person operator verification at NAN.

1 Total Cases Tracked

Case ID	Asset & Issue Logged	Queue	Priority & SLA	AMC Vendor & Technician	6-State Status	Logged By
`MNT-1028` NAN	POS-KIO-02 · FOH Kiosk Tablet & Thermal KOT Printer Thermal KOT printer auto-cutter jam on high-volume Swiggy/Zomato dispatch slips.	IT	P2_HIGH SLA: 4h / 24h Policy	Unassigned (In Queue) Warranty Active (POS Hardware)	REPORTED	Reported by FOH Associate Yansola

6-State Maintenance Pipeline Board

Reported

MNT-1028POS-KIO-02 · FOH Kiosk Tablet & Thermal KOT Printer ITP2_HIGH REPORTED

Thermal KOT printer auto-cutter jam on high-volume Swiggy/Zomato dispatch slips.

Reported by FOH Associate Yansola · NAN

Warranty Active (POS Hardware)

Qualified

No cases in this stage

Assigned

No cases in this stage

In Progress

No cases in this stage

Work Done Pending Verify

No cases in this stage

Closed Verified

No cases in this stage

Café Equipment & Preventive Maintenance Registry (Enterprise Assets Lifecycle)

Full CapEx-to-Retirement asset register with QR tagging, AMC vendor SLAs, preventive maintenance schedules, TCO repair-vs-replace alerts, and statutory compliance links.

Handed Over from Gate 4 Project BOQ

Total Fixed Assets (NAN)18 Assets₹64.8L CapEx Book Value

Active Under Warranty / AMC16 / 18 Covered4h P1 Cold-Chain & Oven SLA

PM Due ≤ 14 Days3 Assets DuePDC-7754, WSC-8820, ICM-0409

Assets Under Active Repair2 ActiveMNT-1042 (Chiller), MNT-1039 (Espresso)

Repair-vs-Replace Flag1 FlaggedICM-0409 TCO at 44% of CapEx

Asset ID & QR	Asset Name, Make & Serial	Outlet & Zone	CapEx & Handover	Warranty & AMC SLA	Next PM Due & Checklist	TCO Health & Compliance Link
`EA-003` `QR-NAN-PDC7754`	Pastry Display Chiller `PDC-7754` ISA Cristal Tower 1800 Heated/Chilled Patisserie Showcase	NAN FOH · Medovik & Pastry Counter	₹6,85,000 2024-02-10 (PRJ-HYD-001)	ColdChain Care (+91 90000 00003) Warranty: 2027-06-30 · 2h Cold-Chain Emergency SLA	2026-11-05 Condenser fin vacuum, refrigerant pressure, 2-5°C core probe check	₹42,000 / ₹6.85L (6.1% · Active Ticket MNT-1042) Compliance: FSSAI Cold-Chain Log (2-5°C)
`EA-001` `QR-NAN-ESP2291`	Espresso Machine `ESP-2291` La Marzocco Linea PB 3-Group ABR	NAN FOH · Espresso Bar	₹8,40,000 2024-02-10 (PRJ-HYD-001)	CaféTech Services (+91 90000 00001) Warranty: 2027-06-30 · 4h P1 Resp / 24h Res	2026-11-15 Backflush group heads, inspect 9-bar pump & RO TDS (110-130 ppm)	₹18,500 / ₹8.40L (2.2% · Healthy) Compliance: Water Potability & Boiler Test
`EA-002` `QR-NAN-DOV1180`	Deck Oven `DOV-1180` Sveba Dahlen D-Series 3-Deck Electric Oven	NAN BOH · Hot Bakery	₹11,20,000 2024-02-10 (PRJ-HYD-001)	BakeServ AMC (+91 90000 00002) Warranty: 2027-06-30 · 4h P1 Resp / 24h Res	2026-11-30 Thermocouple 200°C calibration, steam nozzle descaling, door seal	₹31,000 / ₹11.20L (2.8% · Healthy) Compliance: Fire NOC & Electrical Load CEIG
`EA-004` `QR-NAN-UCF3302`	Under-Counter Freezer `UCF-3302` True TUC-60F Under-Counter Deep Freezer (-18°C to -22°C)	NAN BOH · Finishing & Gelato Prep	₹2,95,000 2024-02-10 (PRJ-HYD-001)	ColdChain Care (+91 90000 00003) Warranty: 2027-06-30 · 4h Cold-Chain SLA	2026-12-01 Defrost heater cycle, magnetic door gasket seal, -18°C hold test	₹14,200 / ₹2.95L (4.8% · Healthy) Compliance: FSSAI Deep-Freeze Log (-18°C)
`EA-005` `QR-NAN-BCF4410`	Blast Chiller & Shock Freezer `BCF-4410` Irinox MultiFresh MF 45.1 (-40°C Blast)	NAN BOH · Cold Room	₹7,60,000 2024-02-10 (PRJ-HYD-001)	ColdChain Care (+91 90000 00003) Warranty: 2027-08-31 · 4h Cold-Chain SLA	2026-11-18 Core probe calibration, evaporator fan & sanitisation cycle	₹12,000 / ₹7.60L (1.6% · Healthy) Compliance: FSSAI Rapid Chill SOP
`EA-006` `QR-NAN-WSC8820`	Legal Metrology Weighing Scale `WSC-8820` Essae DS-252 High-Precision Counter Scale (15kg/1g)	NAN FOH · Dispatch & Packing	₹24,500 2024-02-10 (PRJ-HYD-001)	Essae Teraoka (+91 90000 00008) Warranty: 2027-03-31 · 24h Calibration SLA	2026-11-02 Standard test weight verification & govt lead seal inspection	₹1,800 / ₹24.5K (7.3% · Stamping Due) Compliance: Legal Metrology Stamping Cert
`EA-007` `QR-NAN-ICM0409`	Hoshizaki Ice Cube Machine `ICM-0409` Hoshizaki IM-100CNE-HC Crescent Ice Maker	NAN FOH · Beverage Station	₹1,65,000 2023-06-15 (Transfer)	ColdChain Care (+91 90000 00003) Warranty: 2025-12-31 · 4h P1 Resp / 24h Res	2026-10-29 Water filter cartridge swap, ice bin UV sanitisation, water inlet valve	₹72,600 / ₹1.65L (44.0% · Flagged for CapEx Replace) Compliance: Water Potability Lab Test (6m)

Pastry Display Chiller PDC-7754

QR-NAN-PDC7754

ISA Cristal Tower 1800 Heated/Chilled Patisserie Showcase · FOH · Medovik & Pastry Counter

NAN · Warranty until 2027-06-30 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-11-05 · ₹42,000 / ₹6.85L (6.1% · Active Ticket MNT-1042)

PM Checklist: Condenser fin vacuum, refrigerant pressure, 2-5°C core probe check · Linked Compliance: FSSAI Cold-Chain Log (2-5°C)

Espresso Machine ESP-2291

QR-NAN-ESP2291

La Marzocco Linea PB 3-Group ABR · FOH · Espresso Bar

NAN · Warranty until 2027-06-30 · AMC CaféTech Services +91 90000 00001

Next PM due: 2026-11-15 · ₹18,500 / ₹8.40L (2.2% · Healthy)

PM Checklist: Backflush group heads, inspect 9-bar pump & RO TDS (110-130 ppm) · Linked Compliance: Water Potability & Boiler Test

Deck Oven DOV-1180

QR-NAN-DOV1180

Sveba Dahlen D-Series 3-Deck Electric Oven · BOH · Hot Bakery

NAN · Warranty until 2027-06-30 · AMC BakeServ AMC +91 90000 00002

Next PM due: 2026-11-30 · ₹31,000 / ₹11.20L (2.8% · Healthy)

PM Checklist: Thermocouple 200°C calibration, steam nozzle descaling, door seal · Linked Compliance: Fire NOC & Electrical Load CEIG

Under-Counter Freezer UCF-3302

QR-NAN-UCF3302

True TUC-60F Under-Counter Deep Freezer (-18°C to -22°C) · BOH · Finishing & Gelato Prep

NAN · Warranty until 2027-06-30 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-12-01 · ₹14,200 / ₹2.95L (4.8% · Healthy)

PM Checklist: Defrost heater cycle, magnetic door gasket seal, -18°C hold test · Linked Compliance: FSSAI Deep-Freeze Log (-18°C)

Blast Chiller & Shock Freezer BCF-4410

QR-NAN-BCF4410

Irinox MultiFresh MF 45.1 (-40°C Blast) · BOH · Cold Room

NAN · Warranty until 2027-08-31 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-11-18 · ₹12,000 / ₹7.60L (1.6% · Healthy)

PM Checklist: Core probe calibration, evaporator fan & sanitisation cycle · Linked Compliance: FSSAI Rapid Chill SOP

Legal Metrology Weighing Scale WSC-8820

QR-NAN-WSC8820

Essae DS-252 High-Precision Counter Scale (15kg/1g) · FOH · Dispatch & Packing

NAN · Warranty until 2027-03-31 · AMC Essae Teraoka +91 90000 00008

Next PM due: 2026-11-02 · ₹1,800 / ₹24.5K (7.3% · Stamping Due)

PM Checklist: Standard test weight verification & govt lead seal inspection · Linked Compliance: Legal Metrology Stamping Cert

Hoshizaki Ice Cube Machine ICM-0409

QR-NAN-ICM0409

Hoshizaki IM-100CNE-HC Crescent Ice Maker · FOH · Beverage Station

NAN · Warranty until 2025-12-31 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-10-29 · ₹72,600 / ₹1.65L (44.0% · Flagged for CapEx Replace)

PM Checklist: Water filter cartridge swap, ice bin UV sanitisation, water inlet valve · Linked Compliance: Water Potability Lab Test (6m)