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Outlet Summary

Maintenance Helpdesk & SLA Command

6-State Closed-Loop Helpdesk: Reported → Qualified → Assigned → In Progress → Work Done (Pending Verify) → Closed & Verified (2nd-Person Lock).

Open Cases at Outlet5 ActiveNAN · Machinery, Civil & IT

P1 Critical / SLA At Risk1 P1 Critical4h Response SLA · Tech En Route

Covered by AMC / Warranty83% CoveredColdChain Care · CaféTech · BakeServ

Awaiting Operator Verify1 PendingMandatory 2nd-Person Sign-Off

Resolved (Last 30d)19 Closed96.4% Within SLA

Report a facility issue (1-Tap Store Operator Ticket)

Select tagged equipment or facility zone; auto-routes to AMC vendor if covered under warranty/AMC.

S3 Photo Evidence Supported

All Cases Logged at Outlet (Operator & Central Helpdesk View)

Complete live log of every breakdown, preventive service call, AMC dispatch, and 2nd-person operator verification at NAN.

6 Total Cases Tracked

Case ID	Asset & Issue Logged	Queue	Priority & SLA	AMC Vendor & Technician	6-State Status	Logged By
`MNT-1042` NAN	PDC-7754 · Pastry Display Chiller (FOH Hero Counter) Cabinet temperature rising to 9.4°C during afternoon peak; condenser coil airflow alert.	Machinery	P1_CRITICAL SLA: 2026-10-22T19:30	ColdChain Care · Tech Ramesh (+91 90000 00003) · ETA 45m AMC Covered (ColdChain Care · 4h P1 SLA)	IN_PROGRESS	Reported by Shift Manager Rohit
`MNT-1039` NAN	ESP-2291 · La Marzocco Linea PB 3-Group Espresso Group #2 extraction pressure dropping to 6.2 bar; expansion valve & group gasket replaced.	Machinery	P2_HIGH SLA: 2026-10-22T21:00	CaféTech Services · Tech Arvind (+91 90000 00001) Warranty + AMC Covered (CaféTech)	WORK_DONE_PENDING_VERIFY	Reported by Barista Lead Kiran
`MNT-1035` NAN	FAC-NAN-04 · Main Road Illuminated Crest Signage West facade crown backlit LED driver flickering on dusk timer circuit.	Civil	P3_NORMAL SLA: 2026-10-24T18:00	Awaiting Vendor Slot (Heritage Signage & Electricals) Vendor Rate Card · Civil	QUALIFIED	Reported by Outlet Manager Olive
`MNT-1031` NAN	DOV-1180 · Sveba Dahlen 3-Deck Baking Oven Top deck steam injection nozzle descaling alert after morning Medovik sponge batch.	Machinery	P2_HIGH SLA: 2026-10-23T10:00	BakeServ AMC · Tech Vikram (+91 90000 00002) · Slot 16:30 AMC Covered (BakeServ AMC)	ASSIGNED	Reported by Pastry Chef Suresh
`MNT-1028` NAN	POS-KIO-02 · FOH Kiosk Tablet & Thermal KOT Printer Thermal KOT printer auto-cutter jam on high-volume Swiggy/Zomato dispatch slips.	IT	P2_HIGH SLA: 4h / 24h Policy	Unassigned (In Queue) Warranty Active (POS Hardware)	REPORTED	Reported by FOH Associate Yansola
`MNT-1019` NAN	UCF-3302 · Under-Counter Gelato & Tart Freezer Door magnetic gasket replaced; holding -19.2°C steady for 24h post-repair.	Machinery	P1_CRITICAL SLA: 2026-10-21T16:00	ColdChain Care · Tech Ramesh AMC Covered (₹0 Spares Bill)	CLOSED_VERIFIED	Reported by Shift Manager Rohit

6-State Maintenance Pipeline Board

Reported

MNT-1028POS-KIO-02 · FOH Kiosk Tablet & Thermal KOT Printer ITP2_HIGH REPORTED

Thermal KOT printer auto-cutter jam on high-volume Swiggy/Zomato dispatch slips.

Reported by FOH Associate Yansola · NAN

Warranty Active (POS Hardware)

Qualified

MNT-1035FAC-NAN-04 · Main Road Illuminated Crest Signage CivilP3_NORMAL QUALIFIED

West facade crown backlit LED driver flickering on dusk timer circuit.

Reported by Outlet Manager Olive · NAN

Assigned: Awaiting Vendor Slot (Heritage Signage & Electricals) · SLA due 2026-10-24T18:00

Vendor Rate Card · Civil

Assigned

MNT-1031DOV-1180 · Sveba Dahlen 3-Deck Baking Oven MachineryP2_HIGH ASSIGNED

Top deck steam injection nozzle descaling alert after morning Medovik sponge batch.

Reported by Pastry Chef Suresh · NAN

Assigned: BakeServ AMC · Tech Vikram (+91 90000 00002) · Slot 16:30 · SLA due 2026-10-23T10:00

AMC Covered (BakeServ AMC)

In Progress

MNT-1042PDC-7754 · Pastry Display Chiller (FOH Hero Counter) MachineryP1_CRITICAL IN_PROGRESS

Cabinet temperature rising to 9.4°C during afternoon peak; condenser coil airflow alert.

Reported by Shift Manager Rohit · NAN

Assigned: ColdChain Care · Tech Ramesh (+91 90000 00003) · ETA 45m · SLA due 2026-10-22T19:30

AMC Covered (ColdChain Care · 4h P1 SLA)

Work Done Pending Verify

MNT-1039ESP-2291 · La Marzocco Linea PB 3-Group Espresso MachineryP2_HIGH WORK_DONE_PENDING_VERIFY

Group #2 extraction pressure dropping to 6.2 bar; expansion valve & group gasket replaced.

Reported by Barista Lead Kiran · NAN

Assigned: CaféTech Services · Tech Arvind (+91 90000 00001) · SLA due 2026-10-22T21:00

2nd-Person Lock: Work logged by Tech Lead Arvind. Store Operator / 2nd Manager sign-off required to close.

Closed Verified

MNT-1019UCF-3302 · Under-Counter Gelato & Tart Freezer MachineryP1_CRITICAL CLOSED_VERIFIED

Door magnetic gasket replaced; holding -19.2°C steady for 24h post-repair.

Reported by Shift Manager Rohit · NAN

Assigned: ColdChain Care · Tech Ramesh · SLA due 2026-10-21T16:00

Verified by Store Manager Olive (2nd-Person Verified).

Café Equipment & Preventive Maintenance Registry (Enterprise Assets Lifecycle)

Full CapEx-to-Retirement asset register with QR tagging, AMC vendor SLAs, preventive maintenance schedules, TCO repair-vs-replace alerts, and statutory compliance links.

Handed Over from Gate 4 Project BOQ

Total Fixed Assets (NAN)18 Assets₹64.8L CapEx Book Value

Active Under Warranty / AMC16 / 18 Covered4h P1 Cold-Chain & Oven SLA

PM Due ≤ 14 Days3 Assets DuePDC-7754, WSC-8820, ICM-0409

Assets Under Active Repair2 ActiveMNT-1042 (Chiller), MNT-1039 (Espresso)

Repair-vs-Replace Flag1 FlaggedICM-0409 TCO at 44% of CapEx

Asset ID & QR	Asset Name, Make & Serial	Outlet & Zone	CapEx & Handover	Warranty & AMC SLA	Next PM Due & Checklist	TCO Health & Compliance Link
`EA-003` `QR-NAN-PDC7754`	Pastry Display Chiller `PDC-7754` ISA Cristal Tower 1800 Heated/Chilled Patisserie Showcase	NAN FOH · Medovik & Pastry Counter	₹6,85,000 2024-02-10 (PRJ-HYD-001)	ColdChain Care (+91 90000 00003) Warranty: 2027-06-30 · 2h Cold-Chain Emergency SLA	2026-11-05 Condenser fin vacuum, refrigerant pressure, 2-5°C core probe check	₹42,000 / ₹6.85L (6.1% · Active Ticket MNT-1042) Compliance: FSSAI Cold-Chain Log (2-5°C)
`EA-001` `QR-NAN-ESP2291`	Espresso Machine `ESP-2291` La Marzocco Linea PB 3-Group ABR	NAN FOH · Espresso Bar	₹8,40,000 2024-02-10 (PRJ-HYD-001)	CaféTech Services (+91 90000 00001) Warranty: 2027-06-30 · 4h P1 Resp / 24h Res	2026-11-15 Backflush group heads, inspect 9-bar pump & RO TDS (110-130 ppm)	₹18,500 / ₹8.40L (2.2% · Healthy) Compliance: Water Potability & Boiler Test
`EA-002` `QR-NAN-DOV1180`	Deck Oven `DOV-1180` Sveba Dahlen D-Series 3-Deck Electric Oven	NAN BOH · Hot Bakery	₹11,20,000 2024-02-10 (PRJ-HYD-001)	BakeServ AMC (+91 90000 00002) Warranty: 2027-06-30 · 4h P1 Resp / 24h Res	2026-11-30 Thermocouple 200°C calibration, steam nozzle descaling, door seal	₹31,000 / ₹11.20L (2.8% · Healthy) Compliance: Fire NOC & Electrical Load CEIG
`EA-004` `QR-NAN-UCF3302`	Under-Counter Freezer `UCF-3302` True TUC-60F Under-Counter Deep Freezer (-18°C to -22°C)	NAN BOH · Finishing & Gelato Prep	₹2,95,000 2024-02-10 (PRJ-HYD-001)	ColdChain Care (+91 90000 00003) Warranty: 2027-06-30 · 4h Cold-Chain SLA	2026-12-01 Defrost heater cycle, magnetic door gasket seal, -18°C hold test	₹14,200 / ₹2.95L (4.8% · Healthy) Compliance: FSSAI Deep-Freeze Log (-18°C)
`EA-005` `QR-NAN-BCF4410`	Blast Chiller & Shock Freezer `BCF-4410` Irinox MultiFresh MF 45.1 (-40°C Blast)	NAN BOH · Cold Room	₹7,60,000 2024-02-10 (PRJ-HYD-001)	ColdChain Care (+91 90000 00003) Warranty: 2027-08-31 · 4h Cold-Chain SLA	2026-11-18 Core probe calibration, evaporator fan & sanitisation cycle	₹12,000 / ₹7.60L (1.6% · Healthy) Compliance: FSSAI Rapid Chill SOP
`EA-006` `QR-NAN-WSC8820`	Legal Metrology Weighing Scale `WSC-8820` Essae DS-252 High-Precision Counter Scale (15kg/1g)	NAN FOH · Dispatch & Packing	₹24,500 2024-02-10 (PRJ-HYD-001)	Essae Teraoka (+91 90000 00008) Warranty: 2027-03-31 · 24h Calibration SLA	2026-11-02 Standard test weight verification & govt lead seal inspection	₹1,800 / ₹24.5K (7.3% · Stamping Due) Compliance: Legal Metrology Stamping Cert
`EA-007` `QR-NAN-ICM0409`	Hoshizaki Ice Cube Machine `ICM-0409` Hoshizaki IM-100CNE-HC Crescent Ice Maker	NAN FOH · Beverage Station	₹1,65,000 2023-06-15 (Transfer)	ColdChain Care (+91 90000 00003) Warranty: 2025-12-31 · 4h P1 Resp / 24h Res	2026-10-29 Water filter cartridge swap, ice bin UV sanitisation, water inlet valve	₹72,600 / ₹1.65L (44.0% · Flagged for CapEx Replace) Compliance: Water Potability Lab Test (6m)

Pastry Display Chiller PDC-7754

QR-NAN-PDC7754

ISA Cristal Tower 1800 Heated/Chilled Patisserie Showcase · FOH · Medovik & Pastry Counter

NAN · Warranty until 2027-06-30 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-11-05 · ₹42,000 / ₹6.85L (6.1% · Active Ticket MNT-1042)

PM Checklist: Condenser fin vacuum, refrigerant pressure, 2-5°C core probe check · Linked Compliance: FSSAI Cold-Chain Log (2-5°C)

Espresso Machine ESP-2291

QR-NAN-ESP2291

La Marzocco Linea PB 3-Group ABR · FOH · Espresso Bar

NAN · Warranty until 2027-06-30 · AMC CaféTech Services +91 90000 00001

Next PM due: 2026-11-15 · ₹18,500 / ₹8.40L (2.2% · Healthy)

PM Checklist: Backflush group heads, inspect 9-bar pump & RO TDS (110-130 ppm) · Linked Compliance: Water Potability & Boiler Test

Deck Oven DOV-1180

QR-NAN-DOV1180

Sveba Dahlen D-Series 3-Deck Electric Oven · BOH · Hot Bakery

NAN · Warranty until 2027-06-30 · AMC BakeServ AMC +91 90000 00002

Next PM due: 2026-11-30 · ₹31,000 / ₹11.20L (2.8% · Healthy)

PM Checklist: Thermocouple 200°C calibration, steam nozzle descaling, door seal · Linked Compliance: Fire NOC & Electrical Load CEIG

Under-Counter Freezer UCF-3302

QR-NAN-UCF3302

True TUC-60F Under-Counter Deep Freezer (-18°C to -22°C) · BOH · Finishing & Gelato Prep

NAN · Warranty until 2027-06-30 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-12-01 · ₹14,200 / ₹2.95L (4.8% · Healthy)

PM Checklist: Defrost heater cycle, magnetic door gasket seal, -18°C hold test · Linked Compliance: FSSAI Deep-Freeze Log (-18°C)

Blast Chiller & Shock Freezer BCF-4410

QR-NAN-BCF4410

Irinox MultiFresh MF 45.1 (-40°C Blast) · BOH · Cold Room

NAN · Warranty until 2027-08-31 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-11-18 · ₹12,000 / ₹7.60L (1.6% · Healthy)

PM Checklist: Core probe calibration, evaporator fan & sanitisation cycle · Linked Compliance: FSSAI Rapid Chill SOP

Legal Metrology Weighing Scale WSC-8820

QR-NAN-WSC8820

Essae DS-252 High-Precision Counter Scale (15kg/1g) · FOH · Dispatch & Packing

NAN · Warranty until 2027-03-31 · AMC Essae Teraoka +91 90000 00008

Next PM due: 2026-11-02 · ₹1,800 / ₹24.5K (7.3% · Stamping Due)

PM Checklist: Standard test weight verification & govt lead seal inspection · Linked Compliance: Legal Metrology Stamping Cert

Hoshizaki Ice Cube Machine ICM-0409

QR-NAN-ICM0409

Hoshizaki IM-100CNE-HC Crescent Ice Maker · FOH · Beverage Station

NAN · Warranty until 2025-12-31 · AMC ColdChain Care +91 90000 00003

Next PM due: 2026-10-29 · ₹72,600 / ₹1.65L (44.0% · Flagged for CapEx Replace)

PM Checklist: Water filter cartridge swap, ice bin UV sanitisation, water inlet valve · Linked Compliance: Water Potability Lab Test (6m)